IDEAS home Printed from https://ideas.repec.org/a/ids/injsem/v3y2011i4p376-392.html
   My bibliography  Save this article

Proactive contracting + Service design = Success!

Author

Listed:
  • Katri Rekola
  • Helena Haapio

Abstract

The servitisation of the manufacturing industry involves a shift from products to services and from transactions to relationships. Companies are becoming more dependent on each other, which entails a growing importance of good business relationships and relationship management. Contracts have been widely neglected in prior service research, yet they can play an important role as relationship management tools. Contracts can guide the service relationship and the parties' collaboration and interaction, but only if they are designed to do so. Contractual issues should be considered early on, starting with service/product development. Collaboration, both internally and externally, and the promotion of good practices are essential ingredients of the proactive approach. Contract productisation and visualisation, along with the merger of proactive contracting and service design, provide promising new ways to competitive advantage and increased business success.

Suggested Citation

  • Katri Rekola & Helena Haapio, 2011. "Proactive contracting + Service design = Success!," International Journal of Services, Economics and Management, Inderscience Enterprises Ltd, vol. 3(4), pages 376-392.
    • Handle: RePEc:ids:injsem:v:3:y:2011:i:4:p:376-392
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=42783
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Janne Harkonen & Harri Haapasalo & Kai Hanninen, 2013. "Productisation: A Literature Review," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management,, ToKnowPress.
    2. Harkonen, Janne & Haapasalo, Harri & Hanninen, Kai, 2015. "Productisation: A review and research agenda," International Journal of Production Economics, Elsevier, vol. 164(C), pages 65-82.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:injsem:v:3:y:2011:i:4:p:376-392. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=236 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.