IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v20y2017i3p392-404.html
   My bibliography  Save this article

TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs

Author

Listed:
  • Arash Shahin
  • Saeed Abedi
  • Mohammad Javad Ranjbar
  • Ahmad Kamali

Abstract

In the today's competitive world, meeting the expectations of the customers regarding quality and obtaining more market share requires finding innovative methods to develop and improve product quality. Therefore, in this article, a new approach has been proposed for evaluating customer needs using Kano questionnaire and prioritising the methods for satisfying these needs using contradiction matrix based on the conditions and the limitations of manufacturers. In order to evaluate the proposed approach, one of the products of an automobile manufacturer company and seven quality attributes of the product have been studied. Findings indicate that from the manufacturer's perspective, practicality of the changes during production process is of the highest importance.

Suggested Citation

  • Arash Shahin & Saeed Abedi & Mohammad Javad Ranjbar & Ahmad Kamali, 2017. "TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 20(3), pages 392-404.
    • Handle: RePEc:ids:ijpqma:v:20:y:2017:i:3:p:392-404
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=82639
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lee, Ching-Hung & Li, Li & Li, Fan & Chen, Chun-Hsien, 2022. "Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    2. Yauwseph Tandiono & Hsin Rau, 2022. "An Enhanced Model Using the Kano Model, QFDE, and TRIZ with a Component-Based Approach for Sustainable and Innovative Product Design," Sustainability, MDPI, vol. 15(1), pages 1-17, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:20:y:2017:i:3:p:392-404. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.