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Open innovation and collaboration in the financial services sector: exploring the role of trust

Author

Listed:
  • Dimitrios Salampasis
  • Anne-Laure Mention
  • Marko Torkkeli

Abstract

This paper aims at exploring the role of trust within the financial services sector in relation to open and collaborative financial innovation. Financial services nowadays represent considerable share of the global economy. In the European Union (EU-27), financial services accounted for 5.9% of the gross value added in 2010 (Eurostat, 2011). There is a vast discussion about open innovation and the need for collaboration and knowledge sharing; however, in the process of building up this open and collaborative framework, trust does not yet seem to have a place in the academic debate. Relying on a review covering multiple literature streams and primary data collected from interviews, the relevant antecedents of trust in the financial services sector under this open and collaborative perspective, ex-post financial crisis are identified.

Suggested Citation

  • Dimitrios Salampasis & Anne-Laure Mention & Marko Torkkeli, 2014. "Open innovation and collaboration in the financial services sector: exploring the role of trust," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 8(5), pages 466-484.
  • Handle: RePEc:ids:ijbire:v:8:y:2014:i:5:p:466-484
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    Citations

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    Cited by:

    1. Sea Matilda Bez & Frédéric Le Roy, 2022. "Open Innovation and Coopetition," Post-Print hal-03920452, HAL.
    2. Tamer Khraisha & Keren Arthur, 2018. "Can we have a general theory of financial innovation processes? A conceptual review," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 4(1), pages 1-27, December.
    3. Iheanachor, Nkemdilim & Umukoro, Immanuel, 2022. "Partnerships in digital financial services: An exploratory study of providers in an emerging market," Journal of Business Research, Elsevier, vol. 152(C), pages 425-435.
    4. Mubarak, Muhammad Faraz & Petraite, Monika, 2020. "Industry 4.0 technologies, digital trust and technological orientation: What matters in open innovation?," Technological Forecasting and Social Change, Elsevier, vol. 161(C).

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