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Islamic Bank Customers’ Adoption Of Digital Banking Services: Extending Diffusion Theory Of Innovation

Author

Listed:
  • Imran Mehboob Shaikh

    (Labuan Faculty of International Finance, University Malaysia Sabah, Malaysia)

  • Hanudin Amin

    (Labuan Faculty of International Finance, University Malaysia Sabah, Malaysia)

  • Kamaruzaman Noordin

    (University of Malaya, Malaysia)

  • Junaid Mehboob Shaikh

    (University of South Australia, Australia)

Abstract

This paper examines the factors that drive non-users of digital banking services rendered by Pakistani Islamic banks to adopt digital banking using the Diffusion theory of Innovation (DOI). We gather data from 208 Islamic bank customers who do not use digital banking services. Findings of the study reveal that adoption of digital services offered by Islamic banks are largely decided by relative advantage, technology self-efficacy and complexity. All the factors above are influential in determining the digital banking adoption by non-users. The finding serves as an essential input to banks and policy makers in expanding the adoption of digital banking services of Islamic banks.

Suggested Citation

  • Imran Mehboob Shaikh & Hanudin Amin & Kamaruzaman Noordin & Junaid Mehboob Shaikh, 2023. "Islamic Bank Customers’ Adoption Of Digital Banking Services: Extending Diffusion Theory Of Innovation," Journal of Islamic Monetary Economics and Finance, Bank Indonesia, vol. 9(1), pages 57-70, March.
    • Handle: RePEc:idn:jimfjn:v:9:y:2023:i:1d:p:57-70
    DOI: https://doi.org/10.21098/jimf.v9i1.1545
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    More about this item

    Keywords

    DOI; Adoption; Digital banking; Banking 4.0;
    All these keywords.

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General
    • M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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