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Critical Success Factors for ERP Projects: Recommendations from a Canadian Exploratory Study

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  • Sreekumar Menon

Abstract

This research paper discusses key recommendations for improving future Enterprise Resource Planning (ERP) implementations based on insights from an exploratory qualitative single case study in the Canadian Oil and Gas Industry. The study was conducted using a semi-structured interview guide from twenty participants belonging to four project role groups of senior leaders, project managers, project team members, and business users. The research evoked a comprehensive list of forty-two critical success factors (CSFs) and out of which, top ten CSFs discussed include- Know your data, longer and more integrated testing, utilization of the right people, longer stabilization period (hyper-care), communication, address legal and fiscal requirements, hyper-care must be longer, early buy-in from business, have a Lean Agile program, less customization and more vanilla out of the box, and project must be business-driven and not IT-driven. This study is one of first ERP case studies in the Canadian oil and gas industry and the research recommendations can prove to be beneficial for organizations when undertaking ERP implementations.

Suggested Citation

  • Sreekumar Menon, 2021. "Critical Success Factors for ERP Projects: Recommendations from a Canadian Exploratory Study," International Journal of Business and Management, Canadian Center of Science and Education, vol. 15(2), pages 1-80, July.
    • Handle: RePEc:ibn:ijbmjn:v:15:y:2021:i:2:p:80
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    References listed on IDEAS

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    1. Shahin Dezdar, 2012. "Strategic and tactical factors for successful ERP projects: insights from an Asian country," Management Research Review, Emerald Group Publishing Limited, vol. 35(11), pages 1070-1087, September.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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