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Studentâ´S Satisfaction With Services Received In A University. Graduates Perceptions, Satisfaccion Estudiantil Sobre Servicios Recibidos En La Universidad: Percepcion De Egresados

Author

Listed:
  • Juan Carlos Roman Fuentes
  • Rafael Timoteo Franco Gurria
  • Angel Esteban Gordillo Martinez

Abstract

Three generations of graduates of the Bachelor’s degree were examined using in the Instrument for the satisfaction of college students with their education. Satisfaction levels are identified with educational services received during the process of formation. The results indicate that even if high levels of satisfaction are present, important areas of opportunity for the improvement processes in five of the ten subdimensiones explored exist.

Suggested Citation

  • Juan Carlos Roman Fuentes & Rafael Timoteo Franco Gurria & Angel Esteban Gordillo Martinez, 2015. "Studentâ´S Satisfaction With Services Received In A University. Graduates Perceptions, Satisfaccion Estudiantil Sobre Servicios Recibidos En La Universidad: Percepcion De Egresados," Revista Internacional Administracion & Finanzas, The Institute for Business and Finance Research, vol. 8(3), pages 103-112.
    • Handle: RePEc:ibf:riafin:v:8:y:2015:i:3:p:103-112
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    More about this item

    Keywords

    Evaluation; Educational Quality; Student Satisfaction; Continuous Improvement;
    All these keywords.

    JEL classification:

    • A22 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Undergraduate
    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions

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