IDEAS home Printed from https://ideas.repec.org/a/hur/ijarbs/v7y2017i4p1042-1052.html
   My bibliography  Save this article

Greening the Service Delivery Process in Food Service Sector

Author

Listed:
  • Rosini Nawang Mustapen
  • Azmawani Abdul Rahman

Abstract

Greening the service sector study has currently increased as service sector become a part of climate change and environmental damage contributor and food service sectors are not exempted. This topic has been debated among scholars and practitioners for over the past 10 years due to increasing of environmental concern. The research in food service operator to date tend to involve the general green practices rather than specific stage process such as the service delivery process, since this process has pertinent connection in service operation. Thus, the purpose of this study is to identify the specific green practices in service process delivery of food service operator and then to review greening service process delivery factors that enhance the greening effort of food service operator through service delivery process. Finally, a conceptual model of the study is proposed.

Suggested Citation

  • Rosini Nawang Mustapen & Azmawani Abdul Rahman, 2017. "Greening the Service Delivery Process in Food Service Sector," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 1042-1052, April.
    • Handle: RePEc:hur:ijarbs:v:7:y:2017:i:4:p:1042-1052
    as

    Download full text from publisher

    File URL: http://hrmars.com/hrmars_papers/Greening_the_Service_Delivery_Process_in_Food_Service_Sector.pdf
    Download Restriction: no
    File URL: http://hrmars.com/hrmars_papers/Greening_the_Service_Delivery_Process_in_Food_Service_Sector.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Lemmink, Jos & de Ruyter, Ko & Wetzels, Martin, 1998. "The role of value in the delivery process of hospitality services," Journal of Economic Psychology, Elsevier, vol. 19(2), pages 159-177, April.
    2. Josep Llach & Maria Del Mar Alonso‐Almeida & Antoni García‐Castellví & Llorenç Bagur‐Femenias, 2015. "A Fresh Approach to Context Influence, Development and Performance in Environmental Management," Business Strategy and the Environment, Wiley Blackwell, vol. 24(8), pages 855-872, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Marcello Risitano & Rosaria Romano & Vincenzo Rusciano & Gennaro Civero & Debora Scarpato, 2022. "The impact of sustainability on marketing strategy and business performance: The case of Italian fisheries," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1538-1551, May.
    2. Abbas Mardani & Dalia Streimikiene & Edmundas Kazimieras Zavadskas & Fausto Cavallaro & Mehrbakhsh Nilashi & Ahmad Jusoh & Habib Zare, 2017. "Application of Structural Equation Modeling (SEM) to Solve Environmental Sustainability Problems: A Comprehensive Review and Meta-Analysis," Sustainability, MDPI, vol. 9(10), pages 1-65, October.
    3. María del Mar Alonso‐Almeida & José Miguel Rodríguez‐Antón & Llorenç Bagur‐Femenías & Jordi Perramon, 2020. "Sustainable development and circular economy: The role of institutional promotion on circular consumption and market competitiveness from a multistakeholder engagement approach," Business Strategy and the Environment, Wiley Blackwell, vol. 29(6), pages 2803-2814, September.
    4. Qin, Hong & Prybutok, Victor R., 2013. "A quantitative model for patient behavioral decisions in the urgent care industry," Socio-Economic Planning Sciences, Elsevier, vol. 47(1), pages 50-64.
    5. Lena Giesbert & Susan Steiner, 2015. "Client Perceptions of the Value of Microinsurance: Evidence from Southern Ghana," Journal of International Development, John Wiley & Sons, Ltd., vol. 27(1), pages 15-35, January.
    6. María del Mar Alonso-Almeida & José Miguel Rodríguez-Antón, 2020. "The Role of Institutional Engagement at the Macro Level in Pushing the Circular Economy in Spain and Its Regions," IJERPH, MDPI, vol. 17(6), pages 1-24, March.
    7. Yongseok Jang & Woo Jin Lee & Brandy Hadley, 2020. "Interactive Effects of Business Environment Assessment and Institutional Programs on Opportunity Entrepreneurship," Sustainability, MDPI, vol. 12(13), pages 1-18, July.
    8. Andrea Chiarini, 2017. "Setting Strategies outside a Typical Environmental Perspective Using ISO 14001 Certification," Business Strategy and the Environment, Wiley Blackwell, vol. 26(6), pages 844-854, September.
    9. Komppula, Raija & Gartner, William C., 2013. "Hunting as a travel experience: An auto-ethnographic study of hunting tourism in Finland and the USA," Tourism Management, Elsevier, vol. 35(C), pages 168-180.
    10. Maria-del-Mar Alonso-Almeida & Alfredo Rocafort & Fernando Borrajo, 2016. "Shedding Light on Eco-Innovation in Tourism: A Critical Analysis," Sustainability, MDPI, vol. 8(12), pages 1-12, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hur:ijarbs:v:7:y:2017:i:4:p:1042-1052. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Hassan Danial Aslam (email available below). General contact details of provider: http://hrmars.com/index.php/pages/detail/IJARBSS .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.