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Higher Dissatisfaction Higher Turnover in the Hospitality Industry

Author

Listed:
  • Ahmad Rasmi AlBattat
  • Ahmad Puad Mat Som
  • Abdullah Saleh Helalat

Abstract

Turnover crisis reducing has been highlighted as a remarkable research theme in the hospitality industry. Regardless of the significant number of studies on employee turnover, it remains a vague issue and requires further research, It is well known that the service industry is highly dependent on the “human factor” which has become a major part of the hospitality product. The aim of this study is to give a clearer idea of enhancing employment factors to reduce the turnover crisis, Mobley`s model (1977) determined how job dissatisfaction can lead to job turnover. The results of this study will show that improving the work environment and increased wages, by analyzing the internal and external factors, could decrease the turnover crisis, An intention to stay within the hospitality organization amongst, unacceptable working conditions, poor training and low salaries could lead to higher employee turnover.

Suggested Citation

  • Ahmad Rasmi AlBattat & Ahmad Puad Mat Som & Abdullah Saleh Helalat, 2014. "Higher Dissatisfaction Higher Turnover in the Hospitality Industry," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(2), pages 45-52, February.
    • Handle: RePEc:hur:ijarbs:v:4:y:2014:i:2:p:45-52
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    References listed on IDEAS

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    1. Robinson, Richard N.S. & Beesley, Lisa G., 2010. "Linkages between creativity and intention to quit: An occupational study of chefs," Tourism Management, Elsevier, vol. 31(6), pages 765-776.
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    Cited by:

    1. Ikechukwu O Ezeuduji & Thandokazi Lulu Mbane, 2017. "Employee Retention Factors: The Case of Hotels in Cape Town, South Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 9(1), pages 6-16.
    2. Ikechukwu O. Ezeuduji & Thandokazi Lulu Mbane, 2017. "Length of Service versus Employee Retention Factors: Hotels in Cape Town, South Africa," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 13(2), pages 5-16, April.

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