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Linkages between creativity and intention to quit: An occupational study of chefs

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  • Robinson, Richard N.S.
  • Beesley, Lisa G.

Abstract

Human resource issues persist as a vexation for tourism managers. Foodservice is a core component of many tourism destinations and attractions yet the foodservice labour market is historically volatile. This article reports on the findings of a job satisfaction survey of chefs working in Australia's tourism and hospitality industry. This study's aim is to determine empirically whether there is a positive relationship between creativity and job and occupational satisfaction. A customised instrument is designed to mitigate the shortcomings of generalising scale items and findings of generic job satisfaction surveys to a single occupation. This paper focuses on identifying a range of dimensions of job satisfaction and occupational attributes connected to creativity and its associated dimensions. Reliability and data reduction analyses were conducted to validate the construction of composite ‘creativity’ variables for the basis of further comparisons. The findings indicate that the sample ranks creativity more highly than working conditions and that there is a clear relationship between creativity and both organisational and occupational satisfaction. Results vary as a function of gender. In conclusion, theoretical and practical implications for occupational and tourism management are discussed.

Suggested Citation

  • Robinson, Richard N.S. & Beesley, Lisa G., 2010. "Linkages between creativity and intention to quit: An occupational study of chefs," Tourism Management, Elsevier, vol. 31(6), pages 765-776.
    • Handle: RePEc:eee:touman:v:31:y:2010:i:6:p:765-776
    DOI: 10.1016/j.tourman.2009.08.003
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    References listed on IDEAS

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    1. Toby H. W. Lam & James N. K. Liu, 2008. "Semtour: Hk – A Tourist Information System," World Scientific Book Chapters, in: Man-Chung Chan & Ronnie Cheung & James N K Liu (ed.), Challenges In Information Technology Management, chapter 21, pages 137-144, World Scientific Publishing Co. Pte. Ltd..
    2. ., 2008. "A Survey of Empirical Analysis in Tourism Demand," Chapters, in: The Economics of Small Island Tourism, chapter 3, Edward Elgar Publishing.
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    Citations

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    Cited by:

    1. Wang, Chung-Jen & Tsai, Huei-Ting & Tsai, Ming-Tien, 2014. "Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity," Tourism Management, Elsevier, vol. 40(C), pages 79-89.
    2. Ahmad Rasmi AlBattat & Ahmad Puad Mat Som & Abdullah Saleh Helalat, 2014. "Higher Dissatisfaction Higher Turnover in the Hospitality Industry," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(2), pages 45-52, February.
    3. Dhar, Rajib Lochan, 2016. "Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy," Tourism Management, Elsevier, vol. 57(C), pages 139-148.
    4. Hon, Alice H.Y. & Lu, Lin, 2015. "Are we paid to be creative? The effect of compensation gap on creativity in an expatriate context," Journal of World Business, Elsevier, vol. 50(1), pages 159-167.
    5. Jan Mattsson & Helge Helmersson & Katarina Stetler, 2016. "Motivation Fatigue As A Threat To Innovation: Bypassing The Productivity Dilemma In R&D By Cyclic Production," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(02), pages 1-23, February.
    6. Khoa T. Tran & Phuong V. Nguyen & Linh M. Nguyen, 2018. "The Role of Financial Slack, Employee Creative Self-Efficacy and Learning Orientation in Innovation and Organizational Performance," Administrative Sciences, MDPI, vol. 8(4), pages 1-32, December.
    7. Taghrid S. Suifan & Marwa Al-Janini, 2017. "The Relationship between Transformational Leadership and Employees’ Creativity in the Jordanian Banking Sector," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 284-292.
    8. Jeou-Shyan Horng & Chung-Jen Wang & Chih-Hsing Liu & Sheng-Fang Chou & Chang-Yen Tsai, 2016. "The Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry," Sustainability, MDPI, vol. 8(3), pages 1-18, March.
    9. Eide, Dorthe & Fuglsang, Lars & Sundbo, Jon, 2017. "Management challenges with the maintenance of tourism experience concept innovations: Toward a new research agenda," Tourism Management, Elsevier, vol. 63(C), pages 452-463.
    10. Ai Yu & Harishchandra Jyawali, 2021. "Job crafting as dynamic displays of gender identities and meanings in male‐dominated occupations," Gender, Work and Organization, Wiley Blackwell, vol. 28(2), pages 610-625, March.
    11. Baum, Tom & Kralj, Anna & Robinson, Richard N.S. & Solnet, David J., 2016. "Tourism workforce research: A review, taxonomy and agenda," Annals of Tourism Research, Elsevier, vol. 60(C), pages 1-22.

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