Mobile Phones Usage and Employees’ Performance: A Perspective from Pakistan

The mobile phone usage by the workers at work place may be considered by some people as a disruption from work which may negatively affect productivity. Some also may be of the view that it will improve communication and as such impact productivity positively. The purpose of this paper is to investigate the employee’s mobile phone dependency and its impact on their performance among the employees of four major industries of Pakistan. A field survey carried out with the help of a structured questionnaire. Data was collected from 200 employees conveniently drawn from four major industries of Pakistan. The collected data then analyzed using SPSS 17. Appropriate percentages and frequencies were computed to assist in analyzing the data. The survey results show that most of the employees from services sector were agreed that the use of cell phone has improved their working efficiency and that the cell phone is necessary for better performance of work and that they do not think their colleagues use cell phone inappropriately in workplace its mean people are responsible enough to handle the use of cell phone. Whereas the employees belongs to manufacturing sector are in point in view that using mobile phones during work is harmful and put impact on their productivity negatively. This study has practical significance for service and manufacturing companies during making policies about mobile phone usage and for understanding the behavioral intentions of their employees and using them for better performance.