IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i22p15968-d1280804.html
   My bibliography  Save this article

Blockchain in Peer-to-Peer Platforms: Enhancing Sustainability and Customer Experience in Tourism

Author

Listed:
  • Juan F. Prados-Castillo

    (Marketing and Market Research Department, Melilla Campus, Universidad of Granada, 52005 Melilla, Spain)

  • Juan Antonio Torrecilla-García

    (Enterprise Economy and Organization Department, Faculty of Economics, Campus de El Ejido 6, University of Málaga, 29071 Málaga, Spain)

  • Georgette Andraz

    (School of Management, Hospitality and Tourism, University of the Algarve, 8005-246 Faro, Portugal)

  • José Manuel Guaita Martínez

    (Department of Economics and Social Sciences, Universitat Politècnica de València, 46022 València, Spain)

Abstract

Blockchain technology is emerging as a high-impact solution for the tourism industry, a topic chosen for its growing research relevance and potential to revolutionise the tourism sector in several areas. This study examines how the combination of Blockchain technology and P2P platforms advances sustainability and marketing in the tourism accommodation market. It attempts to fill a gap in the literature by focusing on its application in two areas, namely digital markets and technology, which are expanding. The originality of this research lies in its comprehensive review of blockchain applications in tourism from a practical point of view, which has been largely unexplored in the existing literature. Through a bibliometric review of forty-two papers, various Blockchain applications were identified, such as improving transparency, trust, and efficiency in hotel operations and eliminating intermediaries to reduce costs. The adoption of smart contracts and the use of cryptocurrencies have also emerged as key trends. These findings highlight the transformative potential of Blockchain technology to build trust between hosts and guests, streamline processes, and improve the customer experience. However, they emphasise the need for the careful planning and consideration of the challenges associated with implementing this technology. Future research should further explore the specific applications of Blockchain technology in tourism to optimise its impact on industry and ensure long-term sustainability.

Suggested Citation

  • Juan F. Prados-Castillo & Juan Antonio Torrecilla-García & Georgette Andraz & José Manuel Guaita Martínez, 2023. "Blockchain in Peer-to-Peer Platforms: Enhancing Sustainability and Customer Experience in Tourism," Sustainability, MDPI, vol. 15(22), pages 1-17, November.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:22:p:15968-:d:1280804
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/22/15968/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/22/15968/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Byeong Cheol Lee, 2015. "The impact of social capital on tourism technology adoption for destination marketing," Current Issues in Tourism, Taylor & Francis Journals, vol. 18(6), pages 561-578, June.
    2. Robert N. Broadus, 1987. "Early approaches to bibliometrics," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 38(2), pages 127-129, March.
    3. Arzu Tugce Guler & Cathelijn J. F. Waaijer & Magnus Palmblad, 2016. "Scientific workflows for bibliometrics," Scientometrics, Springer;Akadémiai Kiadó, vol. 107(2), pages 385-398, May.
    4. Andreas Strebinger & Horst Treiblmaier, 2022. "Profiling early adopters of blockchain-based hotel booking applications: demographic, psychographic, and service-related factors," Information Technology & Tourism, Springer, vol. 24(1), pages 1-30, March.
    5. Juan F. Prados-Castillo & Miguel Ángel Solano-Sánchez & Pilar Guaita Fernández & José Manuel Guaita Martínez, 2023. "Potential of the Crypto Economy in Financial Management and Fundraising for Tourism," Sustainability, MDPI, vol. 15(6), pages 1-15, March.
    6. Junwen Zhu & Weishu Liu, 2020. "A tale of two databases: the use of Web of Science and Scopus in academic papers," Scientometrics, Springer;Akadémiai Kiadó, vol. 123(1), pages 321-335, April.
    7. Tița Raluca-Florentina, 2022. "The Utility of Blockchain Technology in the Electronic Commerce of Tourism Services: An Exploratory Study on Romanian Consumers," Sustainability, MDPI, vol. 14(2), pages 1-14, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Juan F. Prados-Castillo & Miguel Ángel Solano-Sánchez & Pilar Guaita Fernández & José Manuel Guaita Martínez, 2023. "Potential of the Crypto Economy in Financial Management and Fundraising for Tourism," Sustainability, MDPI, vol. 15(6), pages 1-15, March.
    2. Antonio-José Moreno-Guerrero & María Elena Parra-González & Jesús López-Belmonte & Adrián Segura-Robles, 2022. "Science mapping analysis of “cultural” in web of science (1908–2019)," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(1), pages 239-257, February.
    3. Shuangqing Sheng & Wei Song & Hua Lian & Lei Ning, 2022. "Review of Urban Land Management Based on Bibliometrics," Land, MDPI, vol. 11(11), pages 1-25, November.
    4. Zoltán Lakner & Brigitta Plasek & Gyula Kasza & Anna Kiss & Sándor Soós & Ágoston Temesi, 2021. "Towards Understanding the Food Consumer Behavior–Food Safety–Sustainability Triangle: A Bibliometric Approach," Sustainability, MDPI, vol. 13(21), pages 1-23, November.
    5. Angélica Pigola & Priscila Rezende Costa, 2022. "In search of understanding about knowledge and learning on innovation performance," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(7), pages 3995-4022, July.
    6. Benu George & Pradeep Varathan & T. V. Suchithra, 2020. "Meta-analysis on big data of bioactive compounds from mangrove ecosystem to treat neurodegenerative disease," Scientometrics, Springer;Akadémiai Kiadó, vol. 122(3), pages 1539-1561, March.
    7. Paola Clerici Maestosi & Monica Salvia & Filomena Pietrapertosa & Federica Romagnoli & Michela Pirro, 2024. "Implementation of Positive Energy Districts in European Cities: A Systematic Literature Review to Identify the Effective Integration of the Concept into the Existing Energy Systems," Energies, MDPI, vol. 17(3), pages 1-27, February.
    8. Hui Li & Weishu Liu, 2020. "Same same but different: self-citations identified through Scopus and Web of Science Core Collection," Scientometrics, Springer;Akadémiai Kiadó, vol. 124(3), pages 2723-2732, September.
    9. Weishu Liu & Meiting Huang & Haifeng Wang, 2021. "Same journal but different numbers of published records indexed in Scopus and Web of Science Core Collection: causes, consequences, and solutions," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(5), pages 4541-4550, May.
    10. Ignacio Rodríguez-Rodríguez & José-Víctor Rodríguez & Niloofar Shirvanizadeh & Andrés Ortiz & Domingo-Javier Pardo-Quiles, 2021. "Applications of Artificial Intelligence, Machine Learning, Big Data and the Internet of Things to the COVID-19 Pandemic: A Scientometric Review Using Text Mining," IJERPH, MDPI, vol. 18(16), pages 1-29, August.
    11. Manta Eduard Mihai & Davidescu Adriana Ana Maria & Geambasu Maria Cristina & Florescu Margareta Stela, 2023. "Exploring the research area of direct taxation. An empirical analysis based on bibliometric analysis results," Management & Marketing, Sciendo, vol. 18(s1), pages 355-383, December.
    12. Nguyen Thi Nha Trang & Thanh-Thuy Nguyen & Hong V. Pham & Thi Thu Anh Cao & Thu Huong Trinh Thi & Javad Shahreki, 2022. "Impacts of Collaborative Partnership on the Performance of Cold Supply Chains of Agriculture and Foods: Literature Review," Sustainability, MDPI, vol. 14(11), pages 1-28, May.
    13. Virginia Milone & Antonio Fusco & Angelamaria De Feo & Marco Tatullo, 2024. "Clinical Impact of “Real World Data” and Blockchain on Public Health: A Scoping Review," IJERPH, MDPI, vol. 21(1), pages 1-14, January.
    14. Giuseppe Lucio Gaeta & Stefano Ghinoi & Matteo Masotti & Francesco Silvestri, 2021. "Economics research and climate change. A Scopus-based bibliometric investigation," SEEDS Working Papers 0321, SEEDS, Sustainability Environmental Economics and Dynamics Studies, revised Apr 2021.
    15. Abidin Kemeç & Ayşenur Tarakcıoglu Altınay, 2023. "Sustainable Energy Research Trend: A Bibliometric Analysis Using VOSviewer, RStudio Bibliometrix, and CiteSpace Software Tools," Sustainability, MDPI, vol. 15(4), pages 1-21, February.
    16. Zhentao Liang & Jin Mao & Kun Lu & Gang Li, 2021. "Finding citations for PubMed: a large-scale comparison between five freely available bibliographic data sources," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(12), pages 9519-9542, December.
    17. Yu, Houqiang & Li, Longfei & Cao, Xueting & Chen, Tao, 2022. "Exploring country's preference over news mentions to academic papers," Journal of Informetrics, Elsevier, vol. 16(4).
    18. Parul Khurana & Kiran Sharma, 2022. "Impact of h-index on author’s rankings: an improvement to the h-index for lower-ranked authors," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(8), pages 4483-4498, August.
    19. Lyudmyla Shkulipa, 2021. "Evaluation of accounting journals by coverage of accounting topics in 2018–2019," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(9), pages 7251-7327, September.
    20. Packiaraj Thangavel & Bibhas Chandra, 2023. "Two Decades of M-Commerce Consumer Research: A Bibliometric Analysis Using R Biblioshiny," Sustainability, MDPI, vol. 15(15), pages 1-32, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:22:p:15968-:d:1280804. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.