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Destination Promotion through Images: Exploring Tourists′ Emotions and Their Impact on Behavioral Intentions

Author

Listed:
  • Elide Di-Clemente

    (Business Management and Sociology Department, Universidad de Extremadura, 10600 Plasencia, Spain)

  • Ana Moreno-Lobato

    (Business Management and Sociology Department, Universidad de Extremadura, 10004 Cáceres, Spain)

  • Elena Sánchez-Vargas

    (Business Management and Sociology Department, Universidad de Extremadura, 10004 Cáceres, Spain)

  • Bárbara-Sofía Pasaco-González

    (Business Management and Sociology Department, Universidad de Extremadura, 10004 Cáceres, Spain)

Abstract

Tourists are increasingly looking for more emotion in the promotion of destinations in order to make decisions about their holidays. Traditional promotional tools centred on images have advantages over other sensorial tools due to the consumer′s knowledge of them. Nevertheless, simultaneously, the continued use of images leads to the sophistication of the receiver, making it necessary to analyse their capacity to create emotions and their effects. The main objective of this study is to evaluate consumers′ emotional reactions to visual stimuli through conscious and unconscious responses. With a sample of 38 students, a within-subjects study is carried out to compare emotional reactions and behavioural intentions in a 2 × 3 factorial experimental design, facing two international destinations and three tourist typologies. The results show differences between the emotional values gathered in surveys and sweating data (EDA) and the relationships between these and behavioural intentions. The main contribution of this study is that, despite the emotional evocation capacity of images in young audiences, there are discrepancies in the conditions that provoke greater emotional and behavioural intentions in the different evaluation phases. The main conclusions are that it is necessary to create images that evoke conscious positive emotions to obtain better behavioural intentions results.

Suggested Citation

  • Elide Di-Clemente & Ana Moreno-Lobato & Elena Sánchez-Vargas & Bárbara-Sofía Pasaco-González, 2022. "Destination Promotion through Images: Exploring Tourists′ Emotions and Their Impact on Behavioral Intentions," Sustainability, MDPI, vol. 14(15), pages 1-15, August.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:15:p:9572-:d:880010
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    References listed on IDEAS

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    1. Lourenção, Marina & de Moura Engracia Giraldi, Janaina & de Oliveira, Jorge Henrique Caldeira, 2020. "Destination advertisement semiotic signs: Analysing tourists' visual attention and perceived ad effectiveness," Annals of Tourism Research, Elsevier, vol. 84(C).
    2. Viglia, Giampaolo & Dolnicar, Sara, 2020. "A review of experiments in tourism and hospitality," Annals of Tourism Research, Elsevier, vol. 80(C).
    3. Tsai Chiao Wang & Chia Liang Tsai & Ta Wei Tang, 2018. "Exploring Advertising Effectiveness of Tourist Hotels’ Marketing Images Containing Nature and Performing Arts: An Eye-Tracking Analysis," Sustainability, MDPI, vol. 10(9), pages 1-13, August.
    4. Francisco Sarabia-Andreu & Francisco J. Sarabia-Sánchez & Pablo Moreno-Albaladejo, 2019. "A New Attitudinal Integral-Model to Explain Green Purchase Intention," Sustainability, MDPI, vol. 11(22), pages 1-17, November.
    5. Xin Chen & Zhen-feng Cheng & Gyu-Bae Kim, 2020. "Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists," Sustainability, MDPI, vol. 12(5), pages 1-24, March.
    6. Huan Chen & Yifan Zuo & Rob Law & Mu Zhang, 2021. "Improving the Tourist’s Perception of the Tourist Destinations Image: An Analysis of Chinese Kung Fu Film and Television," Sustainability, MDPI, vol. 13(7), pages 1-16, April.
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