IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i22p12580-d679148.html
   My bibliography  Save this article

A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies

Author

Listed:
  • Iker Legarda

    (Design Innovation Center (DBZ), Faculty of Engineering, Mondragon Unibertsitatea, Loramendi 4, 20500 Arrasate-Mondragon, Spain)

  • Ion Iriarte

    (Design Innovation Center (DBZ), Faculty of Engineering, Mondragon Unibertsitatea, Loramendi 4, 20500 Arrasate-Mondragon, Spain)

  • Maya Hoveskog

    (School of Business, Innovation and Sustainability, Halmstad University, Kristian IV:s väg 3, 301 18 Halmstad, Sweden)

  • Daniel Justel-Lozano

    (Design Innovation Center (DBZ), Faculty of Engineering, Mondragon Unibertsitatea, Loramendi 4, 20500 Arrasate-Mondragon, Spain)

Abstract

Increasing numbers of companies are looking to embed design as a strategic capability to meet today’s business and social challenges. However, integrating design in an organization is a challenge, due to the scarcity of knowledge on managing this process and measuring its impact. This study presents a model for measuring and managing the impact of design on the organization (DIMM). The model builds on four levels of design impact identified in the literature: results, perception, processes, and design culture. The model was tested with four service companies that have recently developed design capabilities. To this end, those responsible for the integration of design were interviewed, using the model itself as an interview guide to confirm its usefulness and identify possible improvements. The results showed that the model was useful to assess the impact of design on companies with emerging design capabilities, but also as a reflection and management tool to align design with strategic objectives and promote its integration into the organization. Finally, future research should test the model longitudinally, as well as in a broader scope of organizations, to validate its usefulness for organizations with greater design maturity.

Suggested Citation

  • Iker Legarda & Ion Iriarte & Maya Hoveskog & Daniel Justel-Lozano, 2021. "A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies," Sustainability, MDPI, vol. 13(22), pages 1-23, November.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:22:p:12580-:d:679148
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/22/12580/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/22/12580/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Erik Aranburu & Ganix Lasa & Jon Kepa Gerrikagoitia & Maitane Mazmela, 2020. "Case Study of the Experience Capturer Evaluation Tool in the Design Process of an Industrial HMI," Sustainability, MDPI, vol. 12(15), pages 1-10, August.
    2. Sihem Ben Mahmoud Jouini & Christophe Midler & Philippe Silberzahn, 2016. "Contributions of Design Thinking to Project Management in an Innovation Context," Post-Print hal-02313406, HAL.
    3. Ieva Martinkenaite & Karl Joachim Breunig & Annita Fjuk, 2017. "Capable design or designing capabilities? An exploration of service design as an emerging organizational capability in Telenor – Martinkenaite," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 13(1), pages 69-87.
    4. Romme, A. Georges L. & Reymen, Isabelle M.M.J., 2018. "Entrepreneurship at the interface of design and science: Toward an inclusive framework," Journal of Business Venturing Insights, Elsevier, vol. 10(C), pages 1-1.
    5. David Dunne, 2018. "Implementing design thinking in organizations: an exploratory study," Journal of Organization Design, Springer;Organizational Design Community, vol. 7(1), pages 1-16, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Oleksii Myronenko, 2023. "Assessing the efficiency of application of project management in the field of engineering of innovative developments," Eastern-European Journal of Enterprise Technologies, PC TECHNOLOGY CENTER, vol. 4(13 (124)), pages 94-100, August.
    2. Hannah Charlotte Joos, 2019. "Influences on managerial perceptions of stakeholder salience: two decades of research in review," Management Review Quarterly, Springer, vol. 69(1), pages 3-37, February.
    3. Stanislav Avsec, 2023. "Design Thinking to Envision More Sustainable Technology-Enhanced Teaching for Effective Knowledge Transfer," Sustainability, MDPI, vol. 15(2), pages 1-26, January.
    4. Katarzyna Piwowar‐Sulej, 2021. "Core functions of Sustainable Human Resource Management. A hybrid literature review with the use of H‐Classics methodology," Sustainable Development, John Wiley & Sons, Ltd., vol. 29(4), pages 671-693, July.
    5. Vaida Zemlickienė & Indrė Lapinskaitė & Zenonas Turskis, 2022. "Internal Communication in R&D: Decision-Making Methods Based on Expert Approaches," Sustainability, MDPI, vol. 14(19), pages 1-13, September.
    6. Kapasi, Isla & Rosli, Ainurul, 2020. "The practice of “we”: A framework for balancing rigour and relevance in entrepreneurship scholarship," Journal of Business Venturing Insights, Elsevier, vol. 14(C).
    7. Stanislav Avsec & Magdalena Jagiełło-Kowalczyk, 2021. "Investigating Possibilities of Developing Self-Directed Learning in Architecture Students Using Design Thinking," Sustainability, MDPI, vol. 13(8), pages 1-25, April.
    8. Louise Taupin & Pascal Le Masson & Blanche Segrestin, 2021. "Scale-up phase in deeptech start-ups: Replication or massive learnings?," Post-Print hal-03383828, HAL.
    9. Ari Hyytinen & Petri Rouvinen & Mika Pajarinen & Joosua Virtanen, 2023. "Ex Ante Predictability of Rapid Growth: A Design Science Approach," Entrepreneurship Theory and Practice, , vol. 47(6), pages 2465-2493, November.
    10. Grégory Jemine & François Pichault & Christophe Dubois, 2021. "The politics behind design projects: when space, organization, and technology collide," Post-Print hal-03043335, HAL.
    11. Moroz, Peter W. & Gamble, Edward N., 2021. "Business model innovation as a window into adaptive tensions: Five paths on the B Corp journey," Journal of Business Research, Elsevier, vol. 125(C), pages 672-683.
    12. Kasper Edwards & Robert G. Cooper & Tomas Vedsmand & Giulia Nardelli, 2019. "Evaluating the Agile-Stage-Gate Hybrid Model: Experiences From Three SME Manufacturing Firms," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(08), pages 1-32, December.
    13. Diego F. Uribe & Isabel Ortiz-Marcos & Ángel Uruburu, 2018. "What Is Going on with Stakeholder Theory in Project Management Literature? A Symbiotic Relationship for Sustainability," Sustainability, MDPI, vol. 10(4), pages 1-23, April.
    14. Blanka, Christine & Krumay, Barbara & Rueckel, David, 2022. "The interplay of digital transformation and employee competency: A design science approach," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    15. Elisabeth Dorant & Theresia Krieger, 2017. "Contextual Exploration of a New Family Caregiver Support Concept for Geriatric Settings Using a Participatory Health Research Strategy," IJERPH, MDPI, vol. 14(12), pages 1-16, November.
    16. Seonyeong Lim & Minseo Kim & Yeong-wha Sawng, 2022. "Design Thinking for Public R&D: Focus on R&D Performance at Public Research Institutes," Sustainability, MDPI, vol. 14(13), pages 1-20, June.
    17. Yao-Tsung Ko, 2020. "Modeling an Innovative Green Design Method for Sustainable Products," Sustainability, MDPI, vol. 12(8), pages 1-23, April.
    18. Akse, Ruben & Veeneman, Wijnand & Marchau, Vincent & Ritter, Simone, 2023. "Governance of uncertainty in implementing mobility innovations: A comparison of two Dutch cases," Research in Transportation Economics, Elsevier, vol. 98(C).
    19. Mateusz Malarczyk & Mateusz Zychlewicz & Radoslaw Stanislawski & Marcin Kaminski, 2023. "Electric Drive with an Adaptive Controller and Wireless Communication System," Future Internet, MDPI, vol. 15(2), pages 1-20, January.
    20. Antonius Broek & Mikko Koria & Emilia Saarelainen, 2023. "I want to break free: how a design approach guides nascent intrapreneurs in a global public service organisation," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-17, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:22:p:12580-:d:679148. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.