IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i12p6578-d571686.html
   My bibliography  Save this article

Tourist Experience and Innovative Hospitality Management in Different Cities

Author

Listed:
  • Alon Gelbman

    (Department of Tourism and Hotel Management, Kinneret Academic College, Zemach 1513200, Israel)

Abstract

The complexity of modern tourism and hospitality management because of competition in the destination market, and especially in urban tourism destinations, has created a demand for creativity and innovation. To satisfy heightened tourist expectations for a specialized experience, hospitality organizations emphasize local culture characteristics and the urban community. The purpose of this paper is to examine how an urban hospitality organization emphasizes community and social values in its hostels, and how the tourist experience is adapted to each city’s culture and atmosphere (Nazareth, Jerusalem, and Tel Aviv). The theoretical framework is based on the link connecting urban hospitality with the tourist experience, and how tourism innovation and creativity is managed, during this age of competition and specialization. The qualitative methodology includes participant observation, document review, and in-depth interviews. The findings of this study add a new dimension to the existing knowledge, namely the role of creativity and innovation in helping the management of an urban hospitality organization to shape the tourist experience. The study developed a new unique model for “implementing innovation in urban hospitality management” which describes the framework of connections and interactions between the various sustainable community based and social aspects. The novelty of this research model lies in the emphasis on how management uses innovation and creativity to brand the whole chain so as to realize the vision and values it wishes to promote. This also entails a system of sub-positioning that aligns the vision and values with the distinctive culture of each city and with each local community’s nature and traditions.

Suggested Citation

  • Alon Gelbman, 2021. "Tourist Experience and Innovative Hospitality Management in Different Cities," Sustainability, MDPI, vol. 13(12), pages 1-21, June.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:12:p:6578-:d:571686
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/12/6578/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/12/6578/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Hjalager, Anne-Mette, 2010. "A review of innovation research in tourism," Tourism Management, Elsevier, vol. 31(1), pages 1-12.
    2. Marek W. Kozak, 2014. "Innovation, Tourism and Destination Development: Dolnośląskie Case Study," European Planning Studies, Taylor & Francis Journals, vol. 22(8), pages 1604-1624, August.
    3. Henrik Halkier & Marek Kozak & Bo Svensson, 2014. "Innovation and Tourism Destination Development," European Planning Studies, Taylor & Francis Journals, vol. 22(8), pages 1547-1550, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Paz Rico & Bernardí Cabrer-Borrás & Francisco Morillas-Jurado, 2021. "Seasonality in Tourism: Do Senior Programs Mitigate It?," Mathematics, MDPI, vol. 9(16), pages 1-27, August.
    2. Campo Elías López-Rodríguez & Jorge Alexander Mora-Forero & Ana León-Gómez, 2022. "Strategic Development Associated with Branding in the Tourism Sector: Bibliometric Analysis and Systematic Review of the Literature between the Years 2000 to 2022," Sustainability, MDPI, vol. 14(16), pages 1-19, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Christian M Rogerson & Clinton D van der Merwe, 2016. "Heritage tourism in the global South: Development impacts of the Cradle of Humankind World Heritage Site, South Africa," Local Economy, London South Bank University, vol. 31(1-2), pages 234-248, February.
    2. Sandro Montresor, 2018. "Innovation in tourism," Tourism Economics, , vol. 24(7), pages 765-780, November.
    3. Sharma, Vivek & Bhat, Dada Ab Rouf, 2020. "An empirical study exploring the relationship among human capital innovation, service innovation, competitive advantage and employee productivity in hospitality services," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 9(2), pages 1-14..
    4. Thomas, Rhodri & Wood, Emma, 2015. "The absorptive capacity of tourism organisations," Annals of Tourism Research, Elsevier, vol. 54(C), pages 84-99.
    5. Xiang Gao & Zhenhua Gu & Shuzhen Niu & Sunghan Ryu, 2022. "Effects of International Tourist Flow on Startup Financing: Investment Scope and Market Potential Perspectives," SAGE Open, , vol. 12(4), pages 21582440221, October.
    6. Sonia Guadalupe Zermeno-Flores & Tomas Cuevas-Contreras & Jorge Quiroz Felix & Karla Maria Gamez Galvan, 2022. "Public-Private Collaboration Networks For The Establishment Of Public Policies For Medical Tourism In San Luis Rio Colorado, Sonora Redes De Colaboraciã“N Pãšblico-Privadas Para El Establecimiento De ," Revista Internacional Administracion & Finanzas, The Institute for Business and Finance Research, vol. 15(1), pages 29-39.
    7. Georgios Giotis & Evangelia Papadionysiou, 2022. "The Role of Managerial and Technological Innovations in the Tourism Industry: A Review of the Empirical Literature," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    8. Marta Najda-Janoszka, 2013. "Innovative Activity of Small Tourist Enterprises – Cooperation with Local Institutional Partners," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 9(1), pages 17-32.
    9. Souto, Jaime E., 2015. "Business model innovation and business concept innovation as the context of incremental innovation and radical innovation," Tourism Management, Elsevier, vol. 51(C), pages 142-155.
    10. Torres, Juan Pablo & Barrera, Jose Ignacio & Kunc, Martin & Charters, Steve, 2021. "The dynamics of wine tourism adoption in Chile," Journal of Business Research, Elsevier, vol. 127(C), pages 474-485.
    11. Ti-An Chen, 2022. "Business Performance Evaluation for Tourism Factory: Using DEA Approach and Delphi Method," Sustainability, MDPI, vol. 14(15), pages 1-19, July.
    12. Stojcic, Nebojsa, 2019. "Access to EU public financial support and commercialization of innovations: evidence from hospitality industries in Spain and Croatia," MPRA Paper 108647, University Library of Munich, Germany.
    13. Hingtgen, Nathan & Kline, Carol & Fernandes, Luci & McGehee, Nancy Gard, 2015. "Cuba in transition: Tourism industry perceptions of entrepreneurial change," Tourism Management, Elsevier, vol. 50(C), pages 184-193.
    14. Eleni Dimitriadou & Thomas Bournaris & Theodoros Stavrinoudis & Olga Iakovidou, 2021. "The Efficiency Score of Small Accommodation Businesses in Non-Coastal Rural Areas in Greece," Sustainability, MDPI, vol. 13(19), pages 1-15, October.
    15. Mert Gürlek & Muharrem Tuna, 2018. "Reinforcing competitive advantage through green organizational culture and green innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 38(7-8), pages 467-491, June.
    16. Samira Sahebalzamani & Giovanna Bertella, 2018. "Business Models and Sustainability in Nature Tourism: A Systematic Review of the Literature," Sustainability, MDPI, vol. 10(9), pages 1-15, September.
    17. Gajdošík Tomáš & Gajdošíková Zuzana & Maráková Vanda & Borseková Kamila, 2017. "Innovations and networking fostering tourist destination development in Slovakia," Quaestiones Geographicae, Sciendo, vol. 36(4), pages 103-115, December.
    18. -, 2020. "The Caribbean Outlook: Forging a people-centred approach to sustainable development post-COVID-19," Libros y Documentos Institucionales, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL), number 46192 edited by Eclac, September.
    19. Michał Roman & Monika Roman & Arkadiusz Niedziółka, 2020. "Spatial Diversity of Tourism in the Countries of the European Union," Sustainability, MDPI, vol. 12(7), pages 1-16, March.
    20. Nicodemus Itivi Muthoka & Oluoch Oluoch & Paul Munene Muiruri, 2018. "The Influence of Branchless Financial Innovation on Market Capitalization of Commercial Banks Listed in NSE, Kenya," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 8(4), pages 120-130, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:12:p:6578-:d:571686. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.