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The Role and Influence of Industry 4.0. in Airport Operations in the Context of COVID-19

Author

Listed:
  • Miroslav Drljača

    (Integrated Management System and Consulting Department, Zagreb Airport Ltd., University North, Croatia & Croatian Quality Managers Society, Rudolfa Fizira 1, 10410 Velika Gorica, Croatia)

  • Igor Štimac

    (Airport Operations and Maintenance Supervision Department, Zagreb Airport Ltd., Rudolfa Fizira 1, 10410 Velika Gorica, Croatia
    Department of Air Transport, Faculty of Transport and Traffic Sciences, University of Zagreb, 10000 Zagreb, Croatia)

  • Matija Bračić

    (Department of Air Transport, Faculty of Transport and Traffic Sciences, University of Zagreb, 10000 Zagreb, Croatia)

  • Saša Petar

    (Department of Sustainable Mobility and Logistic, University North, 48000 Koprivnica, Croatia)

Abstract

Due to the COVID-19 pandemic, aviation at the global level is currently facing one of the biggest challenges in its sustainability. The entire philosophy related to airport operations and passenger processing changes due to the fast-spreading nature of this disease. The “new normal” in the aviation sector, primarily at the airport, will provide the passenger a different quality level of service in comparison to what we used to have until now. Following World Health Organization measures, especially those related to social distances, the future focus will be on the implementation of fully automated self-service passenger traffic flows that will change the airport passenger traffic flows’ processing structure. This paper shows current technologies and processes and how this “new normal” will change philosophy related to Industry 4.0 at the airport passenger operations, functionality, and human resource (HR) planning and optimizations.

Suggested Citation

  • Miroslav Drljača & Igor Štimac & Matija Bračić & Saša Petar, 2020. "The Role and Influence of Industry 4.0. in Airport Operations in the Context of COVID-19," Sustainability, MDPI, vol. 12(24), pages 1-18, December.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:24:p:10614-:d:464745
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    References listed on IDEAS

    as
    1. Serrano, Francisco & Kazda, Antonín, 2020. "The future of airports post COVID-19," Journal of Air Transport Management, Elsevier, vol. 89(C).
    2. Nakamura, Hiroki & Managi, Shunsuke, 2020. "Airport risk of importation and exportation of the COVID-19 pandemic," Transport Policy, Elsevier, vol. 96(C), pages 40-47.
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    Cited by:

    1. Petya Koralova-Nozharova & Shteryo Nozharov, 2022. "The Digitalization Of Transport Infrastructure And Its Impact On Human Resource Management," Economic Archive, D. A. Tsenov Academy of Economics, Svishtov, Bulgaria, issue 3 Year 20, pages 48-67.
    2. Gajewicz, Šukasz & Walaszczyk, Ewa & Nadolny, Michał & Nowosielski, Krzysztof, 2022. "Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic," Journal of Air Transport Management, Elsevier, vol. 103(C).
    3. Ran, Xinyue & Li, Lingling & Han, Ruiling, 2024. "Spatiotemporal characteristics and influencing factors of airport service quality in China," Journal of Air Transport Management, Elsevier, vol. 117(C).

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