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Personal Accomplishment and Hardiness in Reducing Emergency Stress and Burnout among COVID-19 Emergency Workers

Author

Listed:
  • Monia Vagni

    (Department of Humanities, University of Urbino, 61029 Urbino, Italy)

  • Valeria Giostra

    (Department of Humanities, University of Urbino, 61029 Urbino, Italy)

  • Tiziana Maiorano

    (Department of Humanities, University of Urbino, 61029 Urbino, Italy)

  • Giuliano Santaniello

    (Department of Humanities, University of Urbino, 61029 Urbino, Italy)

  • Daniela Pajardi

    (Department of Humanities, University of Urbino, 61029 Urbino, Italy)

Abstract

During the severe phase of the pandemic, COVID-19 emergency workers were engaged in long and numerous shifts of duty, resulting in exposure to various stress factors. A high stress level is associated with risk of burnout. Resilience and personal accomplishment can effectively help mitigate and reduce emergency stress levels and emotional exhaustion. The main aim of this study was to analyze the relationship of emergency stress and hardiness with burnout among emergency workers. The participants included 494 emergency volunteers from the Red Cross Committee in Veneto, Italy, engaged in various health, emergency, and social activities aimed at COVID-19 patients and people at risk of contracting the virus. Questionnaires used to measure emergency stress, hardiness and burnout were administered on an online platform. We analyzed the influence of age, sex, weekly hours of service, stress risk factors, and use of personal protective equipment. To verify the predictive effects of risk and protective factors on burnout, correlational and multivariate analyses, and regressions were conducted. Hardiness showed an effect in reducing emergency stress levels, emotional exhaustion, and depersonalization and simultaneously increased personal accomplishment.

Suggested Citation

  • Monia Vagni & Valeria Giostra & Tiziana Maiorano & Giuliano Santaniello & Daniela Pajardi, 2020. "Personal Accomplishment and Hardiness in Reducing Emergency Stress and Burnout among COVID-19 Emergency Workers," Sustainability, MDPI, vol. 12(21), pages 1-18, October.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:21:p:9071-:d:438278
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    References listed on IDEAS

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    1. Monia Vagni & Tiziana Maiorano & Valeria Giostra & Daniela Pajardi, 2020. "Hardiness, Stress and Secondary Trauma in Italian Healthcare and Emergency Workers during the COVID-19 Pandemic," Sustainability, MDPI, vol. 12(14), pages 1-16, July.
    2. Barbara Loera & Daniela Converso & Sara Viotti, 2014. "Evaluating the Psychometric Properties of the Maslach Burnout Inventory-Human Services Survey (MBI-HSS) among Italian Nurses: How Many Factors Must a Researcher Consider?," PLOS ONE, Public Library of Science, vol. 9(12), pages 1-18, December.
    3. Monia Vagni & Tiziana Maiorano & Valeria Giostra & Daniela Pajardi, 2020. "Hardiness and Coping Strategies as Mediators of Stress and Secondary Trauma in Emergency Workers during the COVID-19 Pandemic," Sustainability, MDPI, vol. 12(18), pages 1-27, September.
    4. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    5. V. Mani & Catarina Delgado, 2019. "Review of Literature," India Studies in Business and Economics, in: Supply Chain Social Sustainability for Manufacturing, chapter 0, pages 11-80, Springer.
    6. Luca A Morgantini & Ushasi Naha & Heng Wang & Simone Francavilla & Ömer Acar & Jose M Flores & Simone Crivellaro & Daniel Moreira & Michael Abern & Martin Eklund & Hari T Vigneswaran & Stevan M Weine, 2020. "Factors contributing to healthcare professional burnout during the COVID-19 pandemic: A rapid turnaround global survey," PLOS ONE, Public Library of Science, vol. 15(9), pages 1-11, September.
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    Cited by:

    1. Chang-Ho Jihn & Bokyoung Kim & Kue Sook Kim, 2021. "Predictors of Burnout in Hospital Health Workers during the COVID-19 Outbreak in South Korea," IJERPH, MDPI, vol. 18(21), pages 1-17, November.
    2. Qing Miao & Jinhao Huang & Hui Yin, 2023. "Lingering shadows: the negative effects of incivility on volunteers," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-8, December.
    3. Adela Reig-Botella & Sarah Detaille & Miguel Clemente & Jaime López-Golpe & Annet de Lange, 2021. "Time Perspective and the Risk of Developing Burnout: An Empirical Study among Different Blue-Collar Workers in Spain," Sustainability, MDPI, vol. 13(6), pages 1-11, March.
    4. Marinella Coco & Claudia Savia Guerrera & Giuseppe Santisi & Febronia Riggio & Roberta Grasso & Donatella Di Corrado & Santo Di Nuovo & Tiziana Ramaci, 2021. "Psychosocial Impact and Role of Resilience on Healthcare Workers during COVID-19 Pandemic," Sustainability, MDPI, vol. 13(13), pages 1-9, June.

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