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The Impact of the COVID-19 Pandemic on User Experience with Online Education Platforms in China

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Listed:
  • Tinggui Chen

    (School of Statistics and Mathematics, Zhejiang Gongshang University, Hangzhou 310018, China)

  • Lijuan Peng

    (School of Statistics and Mathematics, Zhejiang Gongshang University, Hangzhou 310018, China)

  • Bailu Jing

    (School of Management and E-business, Zhejiang Gongshang University, Hangzhou 310018, China)

  • Chenyue Wu

    (School of Management and E-business, Zhejiang Gongshang University, Hangzhou 310018, China)

  • Jianjun Yang

    (Department of Computer Science and Information Systems, University of North Georgia, Oakwood, GA 30566, USA)

  • Guodong Cong

    (School of Tourism and Urban-Rural Planning, Zhejiang Gongshang University, Hangzhou 310018, China)

Abstract

During the COVID-19 pandemic, social education has shifted from face to face to online in order to avoid large gatherings and crowds for blocking the transmission of the virus. To analyze the impact of virus on user experience and deeply retrieve users’ requirements, this paper constructs a reasonable evaluation index system through obtaining user reviews about seven major online education platforms before and after the outbreak of COVID-19, and by combining the emotional analysis, hot mining technology, as well as relevant literature. At the same time, the variation coefficient method is chosen to weigh each index based on the difference of index values. Furthermore, this paper adopts the comprehensive evaluation method to analyze user experience before and after the outbreak of COVID-19, and finally finds out the change of users’ concerns regarding the online education platform. In terms of access speed, reliability, timely transmission technology of video information, course management, communication and interaction, and learning and technical support, this paper explores the supporting abilities and response levels of online education platforms during COVID-19, and puts forward corresponding measures to improve how these platforms function.

Suggested Citation

  • Tinggui Chen & Lijuan Peng & Bailu Jing & Chenyue Wu & Jianjun Yang & Guodong Cong, 2020. "The Impact of the COVID-19 Pandemic on User Experience with Online Education Platforms in China," Sustainability, MDPI, vol. 12(18), pages 1-31, September.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:18:p:7329-:d:410007
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    References listed on IDEAS

    as
    1. Tinggui Chen & Shiwen Wu & Jianjun Yang & Guodong Cong & Gongfa Li, 2020. "Modeling of Emergency Supply Scheduling Problem Based on Reliability and Its Solution Algorithm under Variable Road Network after Sudden-Onset Disasters," Complexity, Hindawi, vol. 2020, pages 1-15, January.
    2. Laura Cervi & José Manuel Pérez Tornero & Santiago Tejedor, 2020. "The Challenge of Teaching Mobile Journalism through MOOCs: A Case Study," Sustainability, MDPI, vol. 12(13), pages 1-15, June.
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    Cited by:

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    2. Teo Rhun Ming & Noris Mohd Norowi & Rahmita Wirza & Azrina Kamaruddin, 2021. "Designing a Collaborative Virtual Conference Application: Challenges, Requirements and Guidelines," Future Internet, MDPI, vol. 13(10), pages 1-24, September.
    3. Jiajia Li & Shiyu Yang & Changju Chen & Houjian Li, 2022. "The Impacts of COVID-19 on Distance Education with the Application of Traditional and Digital Appliances: Evidence from 60 Developing Countries," IJERPH, MDPI, vol. 19(11), pages 1-19, May.
    4. Hakan Aydin, 2021. "A Study of Cloud Computing Adoption in Universities as a Guideline to Cloud Migration," SAGE Open, , vol. 11(3), pages 21582440211, July.
    5. Eun-Jung Kim & Jinkyung Jenny Kim & Sang-Ho Han, 2021. "Understanding Student Acceptance of Online Learning Systems in Higher Education: Application of Social Psychology Theories with Consideration of User Innovativeness," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
    6. Yanni Shi & Fucheng Guo, 2022. "Exploring Useful Teacher Roles for Sustainable Online Teaching in Higher Education Based on Machine Learning," Sustainability, MDPI, vol. 14(21), pages 1-19, October.
    7. Omar Habets & Jol Stoffers & Beatrice Van der Heijden & Pascale Peters, 2020. "Am I Fit for Tomorrow’s Labor Market? The Effect of Graduates’ Skills Development during Higher Education for the 21st Century’s Labor Market," Sustainability, MDPI, vol. 12(18), pages 1-13, September.
    8. Chenyu Zhang & Jiayue Jiang & Hong Jin & Tinggui Chen, 2021. "The Impact of COVID-19 on Consumers’ Psychological Behavior Based on Data Mining for Online User Comments in the Catering Industry in China," IJERPH, MDPI, vol. 18(8), pages 1-19, April.
    9. Nadire Cavus & Abdullahi S. Sani & Yusuf Haruna & Abdulmalik A. Lawan, 2021. "Efficacy of Social Networking Sites for Sustainable Education in the Era of COVID-19: A Systematic Review," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
    10. Sameera Butt & Asif Mahmood & Saima Saleem & Shah Ali Murtaza & Sana Hassan & Edina Molnár, 2023. "The Contribution of Learner Characteristics and Perceived Learning to Students’ Satisfaction and Academic Performance during COVID-19," Sustainability, MDPI, vol. 15(2), pages 1-28, January.
    11. Shamsudin Othman & Rosmaria Omar & Azhar Md Sabil, 2021. "Pandemic Covid-19: Impact to Malay Language Learning among the Students in Public Universities," International Journal of Human Resource Studies, Macrothink Institute, vol. 11(4S), pages 205224-2052, December.
    12. Jiao, Hao & Wang, Lindong & Yang, Jifeng, 2023. "Standing head and shoulders above others? Complementor experience-based design and crowdfunding success on digital platforms," Technovation, Elsevier, vol. 128(C).
    13. Daniel Mican & Luigia-Gabriela Sterie & Dan-Andrei Sitar-Tä‚Ut, 2021. "Online Education: Evaluation Of Students Perception During The Covid-19 Pandemic," Review of Economic and Business Studies, Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, issue 28, pages 99-110, December.
    14. Maja Batez, 2021. "ICT Skills of University Students from the Faculty of Sport and Physical Education during the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(4), pages 1-13, February.
    15. Xuemei He & Ning Song, 2023. "Emotional Value in Online Education: A Framework for Service Touchpoint Assessment," Sustainability, MDPI, vol. 15(6), pages 1-16, March.
    16. Silvia Sumedrea & Cătălin Ioan Maican & Ioana Bianca Chițu & Eliza Nichifor & Alina Simona Tecău & Radu Constantin Lixăndroiu & Gabriel Brătucu, 2022. "Sustainable Digital Communication in Higher Education—A Checklist for Page Loading Speed Optimisation," Sustainability, MDPI, vol. 14(16), pages 1-15, August.
    17. Lu Wei & Na Liu & Junhua Chen & Jihong Sun, 2022. "Topic Evolution of Chinese COVID-19 Policies Based on Co-Occurrence Clustering Network Analysis," Sustainability, MDPI, vol. 14(4), pages 1-21, February.
    18. Fernando López-Noguero & José Alberto Gallardo-López & Irene García-Lázaro, 2021. "The Educational Community in the Face of COVID-19. Discursive Analysis on Vulnerability and Education," IJERPH, MDPI, vol. 18(13), pages 1-15, June.
    19. Zhou, Qingqing & Zhang, Chengzhi, 2021. "Breaking community boundary: Comparing academic and social communication preferences regarding global pandemics," Journal of Informetrics, Elsevier, vol. 15(3).

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