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Integrated Logistics Management Through ERP System: A Case Study in an Emerging Regional Market

Author

Listed:
  • Juan Gabriel França Canon

    (Technology Axis, Campus do Sertão, Federal University of Alagoas, Delmiro Gouveia 57480-000, Brazil)

  • Robério José Rogério dos Santos

    (Technology Axis, Campus do Sertão, Federal University of Alagoas, Delmiro Gouveia 57480-000, Brazil)

  • Victor Diogho Heuer de Carvalho

    (Technology Axis, Campus do Sertão, Federal University of Alagoas, Delmiro Gouveia 57480-000, Brazil)

  • Madson Bruno da Silva Monte

    (School of Economy, Administration and Accounting, Federal University of Alagoas, Maceió 57072-900, Brazil)

  • Thiago Lima de Barros

    (Technology Axis, Campus do Sertão, Federal University of Alagoas, Delmiro Gouveia 57480-000, Brazil)

Abstract

Background : Logistics and supply chain management are crucial in modern commerce, impacting global competition, and both can directly benefit by using enterprise resource planning (ERP) systems. This case study examines key success factors behind a significant operational transformation in a company in the countryside of Alagoas, Brazil. From this context, two research questions emerge: (a) What are the main success factors that drove a significant operational transformation in logistics and supply chain management, and how did these factors impact the company’s growth? (b) How does digital transformation and adopting an ERP impact the company’s logistics activities? Methods : Data were collected through on-site observations, interviews with supervisors and a manager, and analysis of company-provided documentation. Results : The study identified key processes, stakeholders, and practices, focusing on critical success factors, mission-critical processes, and the integration of core and support functions. Notable changes were observed through key logistics performance indicators, tracking the evolution from pre-implementation to post-implementation and revealing their impact on the company’s growth. Conclusions : Improved decision making between departments significantly enhanced performance and growth. The analyzed company’s success can be attributed to a process-oriented approach, digital transformation in logistics, and investment in information technology.

Suggested Citation

  • Juan Gabriel França Canon & Robério José Rogério dos Santos & Victor Diogho Heuer de Carvalho & Madson Bruno da Silva Monte & Thiago Lima de Barros, 2025. "Integrated Logistics Management Through ERP System: A Case Study in an Emerging Regional Market," Logistics, MDPI, vol. 9(2), pages 1-25, April.
  • Handle: RePEc:gam:jlogis:v:9:y:2025:i:2:p:59-:d:1643870
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    References listed on IDEAS

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