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Let Us Take It into Our Own Hands: Patient Experience during the COVID-19 Pandemic

Author

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  • Martina Baránková

    (Institute of Applied Psychology, Faculty of Social and Economic Sciences, Comenius University in Bratislava, 821 05 Bratislava, Slovakia)

  • Katarína Greškovičová

    (Institute of Applied Psychology, Faculty of Social and Economic Sciences, Comenius University in Bratislava, 821 05 Bratislava, Slovakia)

  • Bronislava Strnádelová

    (Institute of Applied Psychology, Faculty of Social and Economic Sciences, Comenius University in Bratislava, 821 05 Bratislava, Slovakia)

  • Katarina Krizova

    (Institute of Applied Psychology, Faculty of Social and Economic Sciences, Comenius University in Bratislava, 821 05 Bratislava, Slovakia)

  • Júlia Halamová

    (Institute of Applied Psychology, Faculty of Social and Economic Sciences, Comenius University in Bratislava, 821 05 Bratislava, Slovakia)

Abstract

The COVID-19 pandemic introduced new health situations for patients and health professionals alike and, with them, opportunities to study these new patient experiences, gain insights into changed healthcare practices, and propose potential new healthcare solutions. The aim of our study was to explore how people coped with their health issues during the pandemic. We utilized a consensual qualitative analysis. The convenience sample that was gathered online through social media comprised 1683 participants with a mean age of 31.02 years (SD = 11.99). The 50 participants from the convenience sample who scored the highest on subscales of the COPE inventory were selected for in-depth interviews. In-depth interviews with 27 participants from the convenience sample who reported a health issue were analyzed. The final sample in our study therefore comprised 17 women (63%) and 10 men (37%) with a mean age of 28.35 years (SD = 9.31). The results showed that behavioral coping with health problems was mentioned across all participants’ accounts. However, participants facing a health issue during the COVID-19 pandemic mostly relied on their own self-help instead of on healthcare services. They utilized healthcare services only when absolutely necessary. Furthermore, the participants had two main sources of resilience: themselves and other people.

Suggested Citation

  • Martina Baránková & Katarína Greškovičová & Bronislava Strnádelová & Katarina Krizova & Júlia Halamová, 2022. "Let Us Take It into Our Own Hands: Patient Experience during the COVID-19 Pandemic," IJERPH, MDPI, vol. 19(21), pages 1-15, October.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:21:p:14150-:d:957359
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    References listed on IDEAS

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    1. Romana Ulbrichtova & Viera Svihrova & Maria Tatarkova & Henrieta Hudeckova & Jan Svihra, 2021. "Acceptance of COVID-19 Vaccination among Healthcare and Non-Healthcare Workers of Hospitals and Outpatient Clinics in the Northern Region of Slovakia," IJERPH, MDPI, vol. 18(23), pages 1-9, December.
    2. Faraz Ahmed & Jenni Burt & Martin Roland, 2014. "Measuring Patient Experience: Concepts and Methods," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 7(3), pages 235-241, September.
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