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Corporate Social Responsibility: What Are Foodservice Companies Reporting?

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  • Minseong Kim

    (Department of Management & Marketing, College of Business, Louisiana State University Shreveport, Shreveport, LA 71115, USA)

  • Ho-Seok Kim

    (Department of Hotel Culinary Art and Hospitality Management, Catholic Kwandong University, 24, Beomil-ro 579 beon-gil, Gangneung-si 25601, Korea)

Abstract

This study identified aspects of corporate social responsibility (CSR) activities using online communication tools (i.e., websites and online CSR reports) with an emphasis on the foodservice industry and compared quick-service restaurants and dessert cafes. With the content analysis of 48 foodservice companies, the community, environment, marketplace, vision and values, food, and workforce-centered CSR activities implemented by the selected foodservice companies were measured. In addition, the types CSR information delivered to customers employed by the foodservice companies were investigated. Lastly, there were significant differences between two segments in the foodservice industry in some aspects of CSR activities and types of CSR activities.

Suggested Citation

  • Minseong Kim & Ho-Seok Kim, 2022. "Corporate Social Responsibility: What Are Foodservice Companies Reporting?," IJERPH, MDPI, vol. 19(15), pages 1-18, July.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:15:p:9214-:d:873795
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    References listed on IDEAS

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    1. Arne Nygaard & Harald Biong, 2010. "The Influence of Retail Management’s Use of Social Power on Corporate Ethical Values, Employee Commitment, and Performance," Journal of Business Ethics, Springer, vol. 97(1), pages 87-108, November.
    2. Dima Jamali, 2008. "A Stakeholder Approach to Corporate Social Responsibility: A Fresh Perspective into Theory and Practice," Journal of Business Ethics, Springer, vol. 82(1), pages 213-231, September.
    3. Sher Jahan Khan & Puneet Kaur & Fauzia Jabeen & Amandeep Dhir, 2021. "Green process innovation: Where we are and where we are going," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 3273-3296, November.
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    1. Abdelmoneim Bahyeldin Mohamed Metwally & Saleh Aly Saleh Aly & Mohamed Ali Shabeeb Ali, 2024. "The Impact of Corporate Social Responsibility on Cash Holdings: The Moderating Role of Board Gender Diversity," IJFS, MDPI, vol. 12(4), pages 1-22, October.

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