IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v17y2020i12p4400-d373573.html
   My bibliography  Save this article

Access to and Satisfaction with Basic Services in Informal Settlements: Results from a Baseline Assessment Survey

Author

Listed:
  • Chipo Mutyambizi

    (Developmental, Capable and Ethical State, Human Sciences Research Council, Pretoria 0001, South Africa)

  • Tholang Mokhele

    (eResearch Knowledge Centre, Human Sciences Research Council, Pretoria 0001, South Africa)

  • Catherine Ndinda

    (Human and Social Capabilities, Human Sciences Research Council, Pretoria 0001, South Africa)

  • Charles Hongoro

    (Developmental, Capable and Ethical State, Human Sciences Research Council, Pretoria 0001, South Africa
    Department of Environmental Health, Tshwane University of Technology, Pretoria 0183, South Africa)

Abstract

Subjective responses of satisfaction with basic services delivery is an indicator of service delivery performance. This study provides an overview of the status of basic service delivery and determines the factors associated with service delivery satisfaction within informal settlements targeted for upgrading in South Africa. A multinomial logistic regression was used to analyze the relationship between satisfaction with basic services of water, sanitation, refuse and electricity with several predictors including individual factors, household factors, community factors and service-related factors. The most common source of drinking water, toilet facility and refuse disposal method were communal tap (55%) pit latrine (53%) and local authorities (34%), respectively. Approximately 52% of the respondents in the study reported not having access to electricity. Results also show that satisfaction in basic services delivery varies and is influenced by service-related factors. Interventions targeted at improving the quality of basic service provided are essential to meet the targets set out in the sustainable development goals.

Suggested Citation

  • Chipo Mutyambizi & Tholang Mokhele & Catherine Ndinda & Charles Hongoro, 2020. "Access to and Satisfaction with Basic Services in Informal Settlements: Results from a Baseline Assessment Survey," IJERPH, MDPI, vol. 17(12), pages 1-21, June.
  • Handle: RePEc:gam:jijerp:v:17:y:2020:i:12:p:4400-:d:373573
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/17/12/4400/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/1660-4601/17/12/4400/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Tyanai MASIYA & Yul D. DAVIDS & Mary S. MANGAI, 2019. "Assessing Service Delivery: Public Perception Of Municipal Service Delivery In South Africa," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(2), pages 20-40, May.
    2. Waldo Krugell & Hannelie Otto & Jacky Van Der Merwe, 2010. "Local Municipalities And Progress With The Delivery Of Basic Services In South Africa," South African Journal of Economics, Economic Society of South Africa, vol. 78(3), pages 307-323, September.
    3. Oludele Akinboade & Mandisa Mokwena & Emilie Kinfack, 2014. "Protesting for Improved Public Service Delivery in South Africa’s Sedibeng District," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 119(1), pages 1-23, October.
    4. Deichmann, Uwe & Lall, Somik V., 2003. "Are you satisfied? citizen feedback and delivery of urban services," Policy Research Working Paper Series 3070, The World Bank.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kellen J. Karimi & Aijaz Ahmad & Adriano Duse & Mutuku Mwanthi & Richard Ayah, 2022. "Prevalence of Antibiotic Use and Disposal at Household Level in Informal Settlements of Kisumu, Kenya," IJERPH, MDPI, vol. 20(1), pages 1-12, December.
    2. Jun Hu & Xuecai Xie & Xueming Shu & Shifei Shen & Xiaoyong Ni & Lei Zhang, 2022. "Fire Risk Assessments of Informal Settlements Based on Fire Risk Index and Bayesian Network," IJERPH, MDPI, vol. 19(23), pages 1-18, November.
    3. Tholang Mokhele & Chipo Mutyambizi & Thabang Manyaapelo & Amukelani Ngobeni & Catherine Ndinda & Charles Hongoro, 2023. "Determinants of Deteriorated Self-Perceived Health Status among Informal Settlement Dwellers in South Africa," IJERPH, MDPI, vol. 20(5), pages 1-18, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tina Fransman, 2021. "Voting and protest tendencies associated with changes in service delivery," Working Papers 08/2021, Stellenbosch University, Department of Economics.
    2. John Mamokhere, 2023. "Sending a message to the top: the influence of service delivery protests on service delivery planning in South African municipalities," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 5(2), pages 60-71, June.
    3. Oludele Akinloye Akinboade & Emilie Chanceline Kinfack & Mandisa Putuma Mokwena, 2012. "An analysis of citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa," International Journal of Social Economics, Emerald Group Publishing Limited, vol. 39(3), pages 182-199, February.
    4. Dasgupta, Basab & Narayan, Ambar & Skoufias, Emmanuel, 2009. "Measuring the quality of education and health services : the use of perception data from Indonesia," Policy Research Working Paper Series 5033, The World Bank.
    5. Roxas & Val Lindsay & Nicholas Ashill & Antong Victorio, 2009. "Economic Accountability in the Context of Local Governance in the Philippines: A Structural Equation Modelling Approach," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 31(1), pages 17-37, June.
    6. Snyman, Lourens & Coetzee, Serena, 2024. "Measuring geographic accessibility in data poor rural areas by augmenting the road network with a triangular irregular network – A case study in the O.R. Tambo District Municipality of the Eastern Cap," Journal of Transport Geography, Elsevier, vol. 115(C).
    7. Md. Al-Fahad BHUIYAN & Md. Ashraful ISLAM, 2023. "Assessment Of Service Quality Of Urban Local Government In Bangladesh: The Case Of Pabna Municipality," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 18(1), pages 85-105, February.
    8. Blane D. Lewis & Daan Pattinasarany, 2009. "Determining Citizen Satisfaction with Local Public Education in Indonesia: The Significance of Actual Service Quality and Governance Conditions," Growth and Change, Wiley Blackwell, vol. 40(1), pages 85-115, March.
    9. Kerianne Lawson, 2022. "Electricity outages and residential fires: Evidence from Cape Town, South Africa," South African Journal of Economics, Economic Society of South Africa, vol. 90(4), pages 469-485, December.
    10. Douglas Barrios & Federico Sturzenegger & Frank Muci & Patricio Goldstein & Ricardo Hausmann, 2022. "Macroeconomic risks after a decade of microeconomic turbulence: South Africa 2007-2020," CID Working Papers 404, Center for International Development at Harvard University.
    11. Kurt Sartorius & Benn Sartorius, 2016. "Service delivery inequality in South African municipal areas: A new way to account for inter-jurisdictional differences," Urban Studies, Urban Studies Journal Limited, vol. 53(15), pages 3336-3355, November.
    12. Matuku Mphahlele & Horacio Zandamela, 2021. "Local Government Capacity Development: A Case Study of a South African District Municipality," Journal of Public Administration and Governance, Macrothink Institute, vol. 11(2), pages 156177-1561, December.
    13. Musharraf Cyan & Michael Price & Mark Rider, 2017. "Building up Municipal Services from a Scratch: Immediate Gains in Citizen Perceptions and Level of Trust in Militancy Prone Tribal City of North-Western Pakistan," International Center for Public Policy Working Paper Series, at AYSPS, GSU paper1706, International Center for Public Policy, Andrew Young School of Policy Studies, Georgia State University.
    14. Dr Matuku Mphahlele & Horacio Lucas Zandamela, 2022. "Capacity Development-oriented Service Delivery Structures and Programmes: Case Study of a Mineral-rich District Municipality," Journal of Public Administration and Governance, Macrothink Institute, vol. 12(1), pages 78105-78105, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:17:y:2020:i:12:p:4400-:d:373573. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.