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Organizational Commitment and Administrative Management in Public Service Delivery: Evidence from an Emerging Governance Context

Author

Listed:
  • Fabricio Miguel Moreno-Menéndez

    (Faculty of Administrative and Accounting Sciences, Peruvian University of Los Andes, Huancayo 12000, Peru)

  • Uldarico Inocencio Aguado-Riveros

    (Faculty of Administrative and Accounting Sciences, Peruvian University of Los Andes, Huancayo 12000, Peru)

  • Mohamed Mehdi Hadi-Mohamed

    (School of Engineering, Peruvian University of Los Andes, Huancayo 12000, Peru)

  • Ruben Darío Tapia-Silguera

    (School of Engineering, Peruvian University of Los Andes, Huancayo 12000, Peru)

  • Manuel Silva-Infantes

    (Faculty of Health Sciences, Peruvian University of Los Andes, Huancayo 12000, Peru)

  • José Francisco Vía y Rada-Vittes

    (Faculty of Health Sciences, Peruvian University of Los Andes, Huancayo 12000, Peru)

  • Luis Ángel Huaynate-Espejo

    (Faculty of Health Sciences, Peruvian University of Los Andes, Huancayo 12000, Peru)

  • Vicente González-Prida

    (Department of Industrial Management I, University of Seville, 41092 Seville, Spain)

Abstract

This study examines the relationship between organizational commitment and administrative management within a public service institution operating in an emerging governance context. Grounded in the three-component model of organizational commitment (affective, continuance, and normative) and classical administrative theory (planning, organizing, directing, and controlling), the research investigates how internal psychological bonds among frontline personnel influence institutional performance. A quantitative, cross-sectional, non-experimental design was applied, surveying 30 operational police officers using validated Likert-scale instruments. The results reveal a strong and statistically significant positive correlation between organizational commitment and administrative management (Spearman’s ρ = 0.775, p < 0.01), with normative commitment displaying the highest effect size (ρ = 0.812). These findings underscore the critical role of ethical obligation, loyalty, and affective alignment in enhancing managerial coherence and institutional responsiveness. The study contributes to ongoing debates on public sector reform and strategic human capital management by emphasizing the need for emotionally engaged and ethically anchored personnel. It aligns with Sustainable Development Goals (SDGs) 16 (Peace, Justice, and Strong Institutions) and 8 (Decent Work and Economic Growth), promoting inclusive, accountable governance and resilient administrative practices in resource-constrained environments.

Suggested Citation

  • Fabricio Miguel Moreno-Menéndez & Uldarico Inocencio Aguado-Riveros & Mohamed Mehdi Hadi-Mohamed & Ruben Darío Tapia-Silguera & Manuel Silva-Infantes & José Francisco Vía y Rada-Vittes & Luis Ángel Hu, 2025. "Organizational Commitment and Administrative Management in Public Service Delivery: Evidence from an Emerging Governance Context," Administrative Sciences, MDPI, vol. 15(6), pages 1-26, June.
    • Handle: RePEc:gam:jadmsc:v:15:y:2025:i:6:p:231-:d:1679827
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    References listed on IDEAS

    as
    1. Klein, Howard J. & de Aguiar Rodrigues, Ana Carolina & Zhan, Yuhan, 2025. "Community and organizational commitment: Understanding the effects of organizational investments on worker behavior," Journal of Business Research, Elsevier, vol. 186(C).
    2. Gilma Gabriela Uquillas Granizo & Soledad Janett Mostacero & Mariana Isabel Puente Riofrío, 2024. "Exploring the Competencies, Phases and Dimensions of Municipal Administrative Management towards Sustainability: A Systematic Review," Sustainability, MDPI, vol. 16(14), pages 1-35, July.
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