IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxxiy2018i2p489-498.html
   My bibliography  Save this article

Innovative Quality Improvements in Hotel Services

Author

Listed:
  • E.Y. Nikolskaya
  • N.I. Kovaleva
  • M.E. Uspenskaya
  • N.I. Makshakova
  • E.N. Lysoivanenko
  • K.A. Lebedev

Abstract

The paper is devoted to the development of approaches for the improvement of quality of hotel services on innovative basis. It has been established that in the market of hotel services, innovations are being introduced successfully for the purpose of attracting as many customers as possible.All this ensures development of new technologies of constructing hotels, appearance of new market segments satisfying a diverse demand of visitors. It has been proved that to improve the quality of hotel services, it is necessary to develop a strategy and tactics of development of hotel business on innovative basis.It has been determined that introduction of innovations must be realised both at the level of the state and at the level of separate hotels. Further innovative growth will allow improving the quality of hotel services in the world market of hotel real estate.However, this is possible in case of normalization of the economic and political situation in the country and creation of conditions for investment attractiveness in hotel business.

Suggested Citation

  • E.Y. Nikolskaya & N.I. Kovaleva & M.E. Uspenskaya & N.I. Makshakova & E.N. Lysoivanenko & K.A. Lebedev, 2018. "Innovative Quality Improvements in Hotel Services," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 489-498.
    • Handle: RePEc:ers:journl:v:xxi:y:2018:i:2:p:489-498
    as

    Download full text from publisher

    File URL: https://www.ersj.eu/dmdocuments/37.NIKOLSKAVA_ET_AL_XXI_2_18.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Oxana Andreevna Polukhina & Dijid Sergeevna Bartaeva & Medegma Tsyrendorzhiyevna Budazhanayeva & Lubov Nikolaevna Saibonova, 2017. "Approaches to Regulation of the Informtion Space of the Regional Social and Economic Complex in the Russian Federation," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 162-181.
    2. Guzel Faizova & Natalya Kozhevnikova & Guzel Kashipova & Guzel Zinurova & Elena Egorova, 2015. "Factors of Functioning and Development of Tourist Clusters at Regional Level," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 91-102.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Valentina Mikhailovna Repnikova & Olga Nicolaevna Bykova & Pavel Victorovich Stroev & Dmitry Evgenievich Morkovkin & Svetlana Nikolaevna Kurbakova, 2020. "Improvement of approaches to the strategic development management of enterprise," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(1), pages 301-312, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:ers:journl:v:volumexxi:y:2018:i:issue4:p:304-316 is not listed on IDEAS
    2. K. Miloradov & G. Eidlina, 2018. "Analysis of Tourism Infrastructure Development Projects in the Context of "Green Economy"," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 20-30.
    3. O.S. Lisova & N.N. Kharchenko & D.Y. Kapitonov, 2017. "Ecotourism as a Tool for Sustainable Development," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 469-479.
    4. Evgeniya Evgenyevna Nakhratova & Irina Yuryevna Ilina & Aleksandra Ivanovna Zotova & Olga Aleksandrovna Urzha & Nikolai V. Starostenkov, 2017. "Analysis of the Relevence of Educational Programs for Applicants and the Labor Market," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 649-659.
    5. A.A. Chursin & V.V. Strenalyuk, 2018. "Synergy Effect in Innovative Activities and its Accounting in the Technological Competencies of an Enterprise," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 151-161.
    6. I.G. Kazaryanz & I.A. Eremenko & M.A. Tkachenko & A.V. Suhovenko, 2018. "Institutional Formation to Develop Tourism and Recreation Clusters," European Research Studies Journal, European Research Studies Journal, vol. 0(Special1), pages 167-177.
    7. Vitaliy Vladimirovich Kovalev & Valeriy Vasilyevich Kasyanov & Yury Sergeevich Bortsov & Andrey Yurievich Goloborod’ko & Tatyana Dmitrievna Skudnova, 2017. "The Increase in Geopolitical Competition as a Challenge (threat) to Russia's National Security," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 499-508.
    8. repec:ers:journl:v:special_issue:y:2018:i:1:p:167-177 is not listed on IDEAS
    9. Tengku Teviana & Paham Ginting & Arlina Nurbaity Lubis & Parapat Gultom, 2017. "Antecedents of Tourism Destination Image and Customer Satisfaction in Tourism Industry," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 435-445.
    10. Khaibat Magomedtagirovna Musaeva & Magomedsaid Abdulmuslimovich Ismailov & Garun Sultanakhmedovich Sultanov & Saida Nazirovna Keramova & Saida Israpilovna Sirazhudinova, 2017. "Efficiency of Taxation Bodies’ Work: Methods of Estimating and Analysis of Relations with Tax Payers," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 378-395.
    11. G. Nametova & A. Tolymbek, 2018. "Perceptions of Kazakhstan as a Tourist Destination," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 304-316.
    12. Larisa Gennadiyevna Karanatova & Vladislav Mikhailovich Khodachek & Anton Yuryevich Kulev, 0. "Formation of Mechanisms of Investment Attractiveness in the Sphere of a Recreation and Tourism of the Region (on the Example of the Leningrad Region)," Administrative Consulting, Russian Presidential Academy of National Economy and Public Administration. North-West Institute of Management., issue 10.
    13. Svetlana Sergeevna Mikhailova & Nikolay Il’ich Moshkin & Dashi Dashanimaevich Tsyrenov & Erzhena Tsyrenovna Sadykova & Sambrika Dorzho-Nimaevna Dagbaeva, 2017. "A Spatial Analysis of Unevenness in the Social-Economic Development of Regional Municipal Units," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 46-65.
    14. repec:ers:journl:v:xx:y:2017:i:2b:p:379-396 is not listed on IDEAS
    15. O.V. Andreeva & E.V. Shevchik, 2017. "Organizational and Financial Modeling of Transnational Industrial Clusters Sustainable Development: Experience, Risks, Management Innovation," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 137-147.
    16. M.A. Surzhikov & C.G. Abazieva & M.T. Belov & S.N. Goncharova, 2017. "Social and Economic Diagnostics of Foreign Economic Activity of the Rostov Region," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 172-187.
    17. Elena V. Frolova & Olga V. Rogach & Elena E. Kabanova & Natalia V. Medvedeva & Irina Y. Shimanskaya, 2017. "Tendencies and Prospects of Tourism Industry in Russia: Sociological Analysis of Stereotypes among Population during Tourism Trips," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 308-320.
    18. A.U. Albekov & E.U. Andreeva & V.V. Vanushkina & E.K. Pilivanova, 2017. "The Regional Cluster Initiatives," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 234-245.
    19. V. V. Bezpalov, 2017. "Improving Mechanisms to Manage Foreign Trade Activity of Regional Industrial Complexes in the Context of International Limitations," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 319-333.
    20. Arisetyanto Nugroho, 2017. "ASEAN Tourism Marketing Communication Attribute: An Exploratory Research at Goaseantv," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 383-395.
    21. Natalia Yurevna Titova & Mihail Aleksandrovich Pervuhin & Georgij Gennadevich Baturin, 2017. "Identification of Regional Clusters in the Russian Far East," European Research Studies Journal, European Research Studies Journal, vol. 0(4A), pages 339-359.
    22. D.A. Smirnov & V.P. Pavlov & M.S. Trofimov, 2018. "The Legislative Innovations in Educational Funding," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 567-576.
    23. repec:ers:journl:v:volumexxi:y:2018:i:issue4:p:151-161 is not listed on IDEAS
    24. B.G. Khairov & D.T. Novikov & T.A. Prokof'yeva & I.O. Protsenko & S.M. Khairova, 2017. "Reflexive Governance of Import Substitution Mechanism in Clusters," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 470-483.

    More about this item

    Keywords

    Quality; hotel business; investment attractiveness; hospitality; policy; capital; effectiveness JEL Classification: L80; O10; L30;
    All these keywords.

    JEL classification:

    • L80 - Industrial Organization - - Industry Studies: Services - - - General
    • O10 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - General
    • L30 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xxi:y:2018:i:2:p:489-498. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.