IDEAS home Printed from
   My bibliography  Save this article

Structuring critical success factors of airline safety management system using a hybrid model


  • Hsu, Yueh-Ling
  • Li, Wen-Chin
  • Chen, Kuang-Wei


With the global trend of legal requirement for a performance-based Safety Management System (SMS), to develop and implement an SMS to deliver services has become the most important goal within the airline industry. Yet there found some discrepancies concerning the use and the manner that SMS was being explained and taught. Therefore, this research aims to develop a quantitative evaluation model, which identifies the key components of airline SMS and considers the interaction between key components. To explore the core value of SMS, an extensive review regarding SMS components are firstly conducted and summarized from major aviation organizations and authorities, and then Grey Relational Analysis is used to group and select key components. After the critical components are derived, Decision Making Trial Evaluation Laboratory and Analytic Network Process are employed to analyze and map out all kinds of interactions among critical components and dimensions systematically. An empirical study is presented to illustrate the application of the proposed methods. From the results of the combined approaches, Organization is the most important dimension in SMS, which begins with Policies that convey to all staff the top managers' vision on safety.

Suggested Citation

  • Hsu, Yueh-Ling & Li, Wen-Chin & Chen, Kuang-Wei, 2010. "Structuring critical success factors of airline safety management system using a hybrid model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 46(2), pages 222-235, March.
  • Handle: RePEc:eee:transe:v:46:y:2010:i:2:p:222-235

    Download full text from publisher

    File URL:
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. repec:eee:jaitra:v:69:y:2018:i:c:p:112-122 is not listed on IDEAS
    2. Çelikbilek, Yakup & Tüysüz, Fatih, 2016. "An integrated grey based multi-criteria decision making approach for the evaluation of renewable energy sources," Energy, Elsevier, vol. 115(P1), pages 1246-1258.
    3. Gerede, Ender, 2015. "A qualitative study on the exploration of challenges to the implementation of the Safety Management System in aircraft maintenance organizations in Turkey," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 230-240.
    4. Chen, Jeng-Chung & Lin, Shu-Chiang & Yu, Vincent F., 2017. "Structuring an effective human error intervention strategy selection model for commercial aviation," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 65-75.


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transe:v:46:y:2010:i:2:p:222-235. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.