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Measuring performance of airport passenger terminals


  • Lemer, Andrew C.


Performance of an airport passenger terminal generally has something to do with moving travelers and their bags between aircraft and ground transportation, but airport operators, travelers, airlines, and other users of the terminal have a range of concerns about comfort, convenience, costs, and ambiance that should accompany this movement and will assess performance in terms of such factors. Statistics are available for a few airports and limited periods of time, but there is no comprehensive base of information on how airport terminal buildings operate or the conditions their users experience. Neither is there a generally accepted definition of what is adequate performance. The principal factors comprising a framework for describing performance are presented, focusing primarily on passengers, airlines, and the airport operator. Specific measures that may be used to assess performance within this framework are considered, along with computational tools that might be developed to support more systematic assessment of airport terminal investments and operating strategies.

Suggested Citation

  • Lemer, Andrew C., 1992. "Measuring performance of airport passenger terminals," Transportation Research Part A: Policy and Practice, Elsevier, vol. 26(1), pages 37-45, January.
  • Handle: RePEc:eee:transa:v:26:y:1992:i:1:p:37-45

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    1. repec:eee:jaitra:v:64:y:2017:i:pb:p:173-185 is not listed on IDEAS
    2. de Barros, Alexandre G. & Somasundaraswaran, A.K. & Wirasinghe, S.C., 2007. "Evaluation of level of service for transfer passengers at airports," Journal of Air Transport Management, Elsevier, vol. 13(5), pages 293-298.
    3. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    4. Richardson, Charles & Budd, Lucy & Pitfield, David, 2014. "The impact of airline lease agreements on the financial performance of US hub airports," Journal of Air Transport Management, Elsevier, vol. 40(C), pages 1-15.
    5. Wu, Paul Pao-Yen & Mengersen, Kerrie, 2013. "A review of models and model usage scenarios for an airport complex system," Transportation Research Part A: Policy and Practice, Elsevier, vol. 47(C), pages 124-140.
    6. Fernandes, Elton & Pacheco, R. R., 2002. "Efficient use of airport capacity," Transportation Research Part A: Policy and Practice, Elsevier, vol. 36(3), pages 225-238, March.
    7. Pandey, Mukesh Mohan, 2016. "Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 241-249.
    8. KIyIldI, R. Koray & Karasahin, M., 2008. "The capacity analysis of the check-in unit of Antalya Airport using the fuzzy logic method," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(4), pages 610-619, May.
    9. repec:eee:jaitra:v:67:y:2018:i:c:p:72-84 is not listed on IDEAS

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