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Interaction between the socio-demographic variables of physicians and their patients: Its impact upon patient satisfaction


  • Murphy-Cullen, Cassie L.
  • Larsen, Lars C.


An investigation of resident physician socio-demographic characteristics and how they may interact with patient socio-demographic characteristics to influence satisfaction was done. Physician characteristics of gender, age, marital and parental status, ethnic background, level of training and demonstrated cognitive skills, was compared with similar patient socio-demographics, to ascertain if a patient's preconceived images of who a physician is, rather than what a physician does will impact significantly upon patient satisfaction outcome. Results suggest that patients make these judgments separately from physician socio-demographic variables and support the belief that communication skills are a major determinant of patient satisfaction.

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  • Murphy-Cullen, Cassie L. & Larsen, Lars C., 1984. "Interaction between the socio-demographic variables of physicians and their patients: Its impact upon patient satisfaction," Social Science & Medicine, Elsevier, vol. 19(2), pages 163-166, January.
  • Handle: RePEc:eee:socmed:v:19:y:1984:i:2:p:163-166

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    References listed on IDEAS

    1. Temin, Peter, 1983. "Costs and benefits in switching drugs from Rx to OTC," Journal of Health Economics, Elsevier, vol. 2(3), pages 187-205, December.
    2. Foster, S. D., 1990. "Improving the supply and use of essential drugs in sub-Saharan Africa," Policy Research Working Paper Series 456, The World Bank.
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    1. Gravelle, Hugh & Hole, Arne Risa & Santos, Rita, 2011. "Measuring and testing for gender discrimination in physician pay: English family doctors," Journal of Health Economics, Elsevier, vol. 30(4), pages 660-674, July.

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