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Proposed revisions of regulation 261/2004: Endangering passengers’ rights and going against the international trend?

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  • Defossez, Delphine

Abstract

This paper analyses the 2020 revisions of Regulation 261/2004 published in February from a passenger perspective. While current Regulation 261 is criticised for being too consumer-friendly, the proposal takes the opposite stand. As it now stands, the proposal endangers passengers’ rights by increasing delay and cancellation lengths or by excluding delays at non-EU airports. The inclusion of tarmac delay could result in abuses from airlines. While bringing some clarity, the exhaustive list of extraordinary circumstances also creates new questions. The proposal also includes well-overdue changes such as the inclusion of missed connecting flights and a stronger role for National Enforcement Bodies (NEBs). Overall the proposal weakens passenger rights without real justifications.

Suggested Citation

  • Defossez, Delphine, 2021. "Proposed revisions of regulation 261/2004: Endangering passengers’ rights and going against the international trend?," Journal of Air Transport Management, Elsevier, vol. 91(C).
    • Handle: RePEc:eee:jaitra:v:91:y:2021:i:c:s0969699720305883
    DOI: 10.1016/j.jairtraman.2020.102008
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    References listed on IDEAS

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    1. Bråthen, Svein & Eriksen, Knut Sandberg, 2018. "Regional aviation and the PSO system – Level of Service and social efficiency," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 248-256.
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