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The dual effects of the Internet of Things (IoT): A systematic review of the benefits and risks of IoT adoption by organizations

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  • Brous, Paul
  • Janssen, Marijn
  • Herder, Paulien

Abstract

The Internet of Things (IoT) might yield many benefits for organizations, but like other technology adoptions may also introduce unforeseen risks and requiring substantial organizational transformations. This paper analyzes IoT adoption by organizations, and identifies IoT benefits and risks. A Big, Open, Linked Data (BOLD) categorization of the expected benefits and risks of IoT is made by conducting a comprehensive literature study. In-depth case studies in the field of asset management were then executed to examine the actual experienced, real world benefits and risks. The duality of technology is used as our theoretical lens to understand the interactions between organization and technology. The results confirm the duality that gaining the benefits of IoT in asset management produces unexpected social changes that lead to structural transformation of the organization. IoT can provide organizations with many benefits, after having dealt with unexpected risks and making the necessary organizational changes. There is a need to introduce changes to the organization, processes and systems, to develop capabilities and ensure that IoT fits the organization’s purposes.

Suggested Citation

  • Brous, Paul & Janssen, Marijn & Herder, Paulien, 2020. "The dual effects of the Internet of Things (IoT): A systematic review of the benefits and risks of IoT adoption by organizations," International Journal of Information Management, Elsevier, vol. 51(C).
    • Handle: RePEc:eee:ininma:v:51:y:2020:i:c:s0268401218309022
    DOI: 10.1016/j.ijinfomgt.2019.05.008
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    Cited by:

    1. Asadi, Shahla & Nilashi, Mehrbakhsh & Iranmanesh, Mohammad & Hyun, Sunghyup Sean & Rezvani, Azadeh, 2022. "Effect of internet of things on manufacturing performance: A hybrid multi-criteria decision-making and neuro-fuzzy approach," Technovation, Elsevier, vol. 118(C).
    2. Baiyu Hong & Xiaolong Ma & Weining Tang & Zhangguo Shen, 2022. "Recognition of Air Passengers' Willingness to Pay for Seat Selection for Imbalanced Data Based on Improved XGBoost," International Journal of Cognitive Informatics and Natural Intelligence (IJCINI), IGI Global, vol. 16(1), pages 1-20, January.
    3. Roe, Michael & Spanaki, Konstantina & Ioannou, Athina & Zamani, Efpraxia D. & Giannakis, Mihalis, 2022. "Drivers and challenges of internet of things diffusion in smart stores: A field exploration," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    4. Teixeira, Josélia Elvira & Tavares-Lehmann, Ana Teresa C.P., 2022. "Industry 4.0 in the European union: Policies and national strategies," Technological Forecasting and Social Change, Elsevier, vol. 180(C).
    5. Baltuttis, Dennik & Häckel, Björn & Jonas, Claudius Michael & Oberländer, Anna Maria & Röglinger, Maximilian & Seyfried, Johannes, 2022. "Conceptualizing and Assessing the Value of Internet of Things Solutions," Journal of Business Research, Elsevier, vol. 140(C), pages 245-263.
    6. Meng Wang & Yalin Qin & Jiaojiao Liu & Weidong Li, 2023. "Identifying personal physiological data risks to the Internet of Everything: the case of facial data breach risks," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-15, December.
    7. Shehawy, Yasser Moustafa & Ali Khan, Syed Md Faisal, 2024. "Consumer readiness for green consumption: The role of green awareness as a moderator of the relationship between green attitudes and purchase intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    8. Lepore, Dominique & Dolui, Koustabh & Tomashchuk, Oleksandr & Shim, Heereen & Puri, Chetanya & Li, Yuan & Chen, Nuoya & Spigarelli, Francesca, 2023. "Interdisciplinary research unlocking innovative solutions in healthcare," Technovation, Elsevier, vol. 120(C).
    9. Lnenicka, Martin & Rizun, Nina & Alexopoulos, Charalampos & Janssen, Marijn, 2024. "Government in the metaverse: Requirements and suitability for providing digital public services," Technological Forecasting and Social Change, Elsevier, vol. 203(C).
    10. Michael Roe & Konstantina Spanaki & Athina Ioannou & Efpraxia Zamani & Mihalis Giannakis, 2022. "Drivers and challenges of internet of things diffusion in smart stores: A field exploration," Post-Print hal-03599486, HAL.
    11. Kirti Nayal & Shashank Kumar & Rakesh D. Raut & Maciel M. Queiroz & Pragati Priyadarshinee & Balkrishna E. Narkhede, 2022. "Supply chain firm performance in circular economy and digital era to achieve sustainable development goals," Business Strategy and the Environment, Wiley Blackwell, vol. 31(3), pages 1058-1073, March.
    12. Jaspers, Esther D.T. & Pearson, Erika, 2022. "Consumers’ acceptance of domestic Internet-of-Things: The role of trust and privacy concerns," Journal of Business Research, Elsevier, vol. 142(C), pages 255-265.

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