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Accommodating diverse clients’ needs in evaluation capacity building: A case study of the Tobacco Control Evaluation Center


  • Satterlund, Travis D.
  • Treiber, Jeanette
  • Kipke, Robin
  • Kwon, Nicole
  • Cassady, Diana


In this case study, we detail and analyze how the Tobacco Control Evaluation Center (TCEC), an evaluation technical assistance center that serves approximately 100 local tobacco control organizations in California, endeavors to build capacity among the state-funded local providers it serves by using evaluation capacity building activities with an utilization-focused evaluation framework. We call this a “blended approach” and describe these methods. Satisfaction and demand for TCEC services are documented to provide measurements for evaluation capacity building. Final evaluation report scores from two intervention cycles (2004–2007 and 2007–2010) submitted to the California Health Department, Tobacco Control Division are also assessed and compared. These measures demonstrate an increase in evaluation capacity by local projects under TCEC's purview.

Suggested Citation

  • Satterlund, Travis D. & Treiber, Jeanette & Kipke, Robin & Kwon, Nicole & Cassady, Diana, 2013. "Accommodating diverse clients’ needs in evaluation capacity building: A case study of the Tobacco Control Evaluation Center," Evaluation and Program Planning, Elsevier, vol. 36(1), pages 49-55.
  • Handle: RePEc:eee:epplan:v:36:y:2013:i:1:p:49-55
    DOI: 10.1016/j.evalprogplan.2012.05.004

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    References listed on IDEAS

    1. repec:aph:ajpbhl:1999:89:9:1322-1327_8 is not listed on IDEAS
    2. Naccarella, Lucio & Pirkis, Jane & Kohn, Fay & Morley, Belinda & Burgess, Philip & Blashki, Grant, 2007. "Building evaluation capacity: Definitional and practical implications from an Australian case study," Evaluation and Program Planning, Elsevier, vol. 30(3), pages 231-236, August.
    3. Stevenson, John F. & Florin, Paul & Mills, Dana Scott & Andrade, Marco, 2002. "Building evaluation capacity in human service organizations: a case study," Evaluation and Program Planning, Elsevier, vol. 25(3), pages 233-243, August.
    4. Compton, Don & Baizerman, Michael & Preskill, Hallie & Rieker, Patricia & Miner, Kathleen, 2001. "Developing evaluation capacity while improving evaluation training in public health: the American Cancer Society's Collaborative Evaluation Fellows Project," Evaluation and Program Planning, Elsevier, vol. 24(1), pages 33-40, February.
    5. Webster, Daniel & Needell, Barbara & Wildfire, Judith, 2002. "Data are Your Friends: Child Welfare Agency Self-Evaluation in Los Angeles County with the Family to Family Initiative," Children and Youth Services Review, Elsevier, vol. 24(6-7), pages 471-484.
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    Cited by:

    1. Norton, Sophie & Milat, Andrew & Edwards, Barry & Giffin, Michael, 2016. "Narrative review of strategies by organizations for building evaluation capacity," Evaluation and Program Planning, Elsevier, vol. 58(C), pages 1-19.


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