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Technique to harmonize Booking.com's dual rating systems

Author

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  • Amblee, Naveen
  • Ullah, Rahat

Abstract

•Booking.com changed its rating system gradually from Sept 2019 through April 2020.•This can lead to misleading results regarding the impact of the Covid-19 pandemic.•We studied the level of data contamination by analysing over half a million reviews.•A generalized cleaning and estimation procedure is developed and demonstrated.•Enables study of the pandemic as well as impact of changes to rating systems

Suggested Citation

  • Amblee, Naveen & Ullah, Rahat, 2022. "Technique to harmonize Booking.com's dual rating systems," Annals of Tourism Research, Elsevier, vol. 97(C).
    • Handle: RePEc:eee:anture:v:97:y:2022:i:c:s0160738322001402
    DOI: 10.1016/j.annals.2022.103489
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    References listed on IDEAS

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    1. Nicolau, Juan Luis & Mellinas, Juan Pedro & Martín-Fuentes, Eva, 2020. "The halo effect: A longitudinal approach," Annals of Tourism Research, Elsevier, vol. 83(C).
    2. Mellinas, Juan Pedro & Nicolau, Juan Luis, 2020. "Let's hook up fast! Hotel reviews and Wi-Fi flaws," Annals of Tourism Research, Elsevier, vol. 80(C).
    Full references (including those not matched with items on IDEAS)

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