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Efecto de la violación del contrato psicológico y el agotamiento emocional sobre el cinismo del empleado

Author

Listed:
  • Aurora Irma Máynez Guaderrama
  • Judith Cavazos Arroyo
  • Griselda Reyes Flores

Abstract

El contrato psicológico es relevante para comprender el comportamiento y el bienestar de los trabaja-dores. Esta investigación analiza el efecto de la violación del contrato psicológico sobre el cinismo del empleado a través de la mediación del agotamiento emocional. Para ello se realizó una investigación cuantitativa, empírica y transversal a través de una encuesta personal a personal operativo que labora en el sector automotriz de empresas maquiladoras de exportación localizadas en Ciudad Juárez, Chihuahua,México. Mediante un análisis de ecuaciones estructurales se encontró que la violación del contrato psicológico afecta de forma directa e indirecta sobre el cinismo del empleado, a través de la mediación del agotamiento emocional.

Suggested Citation

  • Aurora Irma Máynez Guaderrama & Judith Cavazos Arroyo & Griselda Reyes Flores, 2017. "Efecto de la violación del contrato psicológico y el agotamiento emocional sobre el cinismo del empleado," Estudios Gerenciales, Universidad Icesi, vol. 33(143), pages 124-131, June.
    • Handle: RePEc:col:000129:015686
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    File URL: http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/2460
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    More about this item

    Keywords

    Violación del contrato psicológico; Agotamiento emocional; Cinismo del empleado; Industria maquiladora;
    All these keywords.

    JEL classification:

    • M50 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - General
    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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