IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Anwendungshemmnisse beim Einsatz integrierter luK - Technologien im Kontakt mit dem Kunden

Listed author(s):
  • Hans Schedl
  • Horst Penzkofer


  • Heinz Schmalholz

Der Einsatz integrierter, datenbankgestützter Informations- und Kommunikationstechnologien (IuK) wird zu deutlichen Veränderungen in den Waren-, Informations- und Finanzbeziehungen zwischen Unternehmen und ihren Kunden oder Lieferanten führen. Mittelfristig wird die Anwendung integrierter IuK-Technik das Angebot von Produkten und Diensten bei gleichzeitig sinkenden Transaktionskosten für den Kunden verbessern. Die Einführung der Technik wird, verbunden mit Wissensmanagement, auch signifikante Auswirkungen auf neue Organisationsformen, flexible Prozesse und das Wissen der Mitarbeiter haben. Es zeigt sich jedoch, dass es Anwendungsunterschiede zwischen größeren und kleineren Unternehmen gibt, die dafür sprechen, dass diese Änderungen bei kleineren Unternehmen wohl erst längerfristig zum Tragen kommen werden.

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

File URL:
Download Restriction: no

Article provided by ifo Institute - Leibniz Institute for Economic Research at the University of Munich in its journal ifo Schnelldienst.

Volume (Year): 54 (2001)
Issue (Month): 05 (08)
Pages: 22-29

in new window

Handle: RePEc:ces:ifosdt:v:54:y:2001:i:05:p:22-29
Contact details of provider: Postal:
Poschingerstr. 5, 81679 München

Phone: +49-89-9224-0
Fax: +49-89-985369
Web page:

More information through EDIRC

No references listed on IDEAS
You can help add them by filling out this form.

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

When requesting a correction, please mention this item's handle: RePEc:ces:ifosdt:v:54:y:2001:i:05:p:22-29. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Klaus Wohlrabe)

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.