IDEAS home Printed from https://ideas.repec.org/a/bjz/ajisjr/2537.html

Evaluation of the Determining Factors of the Intention to Use, Satisfaction and Recommendation of Mobile Wallets Adapted to the Utaut2 Model in the Peruvian Context

Author

Listed:
  • Benicio Gonzalo Acosta Enriquez
  • Marco Agustín Arbulú Ballesteros
  • Jose Carlos Montes Ninaquispe
  • Emma Verónica Ramos Farroñán
  • Karina Saavedra Tirado
  • Olger Huamani Jordan
  • María de los à ngeles Guzmán Valle
  • Cristian Raymound Gutiérrez Ulloa

Abstract

The massive adoption of mobile wallets in the context of COVID-19 forced retailers to implement it in their businesses. Therefore, it is necessary to assess the determinants of mobile wallet adoption and recommendations among merchants in northern Peru. Objective: To conduct an empirical evaluation to test the research hypotheses gathered during the literature review process. Based on the UTAUT2 model, the partial least-squares technique was used to test the hypotheses. Method: This study relied on a quantitative approach with a nonexperimental design, and a sample of 466 merchants was selected through nonprobabilistic sampling. Results: Eight of the nine hypotheses were confirmed: Perceived utility (B=0.219***), attitude (B=0.57*), perceived risk (B=-0.219***), and satisfaction (B=0.515***) are the main factors influencing the adoption and recommendations of mobile wallets with standardized beta coefficients of considerable magnitude (B***). Conclusion: This study confirms the importance of perceived usefulness, attitude, perceived risk, and satisfaction in driving the adoption and recommendation of mobile wallets among merchants in northern Peru. This information may be useful for merchants wishing to implement mobile wallet services and to increase their customer base. The results of this empirical assessment highlight the need for merchants to focus on improving the perceived usefulness and satisfaction of their mobile wallet services as well as minimizing the perceived risks associated with their use.

Suggested Citation

  • Benicio Gonzalo Acosta Enriquez & Marco Agustín Arbulú Ballesteros & Jose Carlos Montes Ninaquispe & Emma Verónica Ramos Farroñán & Karina Saavedra Tirado & Olger Huamani Jordan & María de los Ã, 2024. "Evaluation of the Determining Factors of the Intention to Use, Satisfaction and Recommendation of Mobile Wallets Adapted to the Utaut2 Model in the Peruvian Context," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 13, January.
    • Handle: RePEc:bjz:ajisjr:2537
    DOI: https://doi.org/10.36941/ajis-2024-0023
    as

    Download full text from publisher

    File URL: https://www.richtmann.org/journal/index.php/ajis/article/view/13653
    Download Restriction: no
    File URL: https://www.richtmann.org/journal/index.php/ajis/article/view/13653/13212
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.36941/ajis-2024-0023?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Abdullah & Mohammed Naved Khan, 2021. "Determining mobile payment adoption: A systematic literature search and bibliometric analysis," Cogent Business & Management, Taylor & Francis Journals, vol. 8(1), pages 1893245-189, January.
    2. Singh, Nidhi & Sinha, Neena & Liébana-Cabanillas, Francisco J., 2020. "Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence," International Journal of Information Management, Elsevier, vol. 50(C), pages 191-205.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pablo Angel-Rodriguez & Jose Antonio Vicente-Pascual, 2026. "Exploring the adoption of mobile payments: a hybrid literature review and future research agenda," Future Business Journal, Springer, vol. 12(1), pages 1-28, December.
    2. Prashant Sharma & Saurabh Sharma, 2023. "Mapping the Intellectual Structure of Mobile Payment Research: A Bibliometric Analysis," SAGE Open, , vol. 13(3), pages 21582440231, September.
    3. Ahmed Taher Esawe, 2022. "Exploring Retailers’ Behavioural Intentions Towards Using M-payment: Extending UTAUT with Perceived Risk and Trust," Paradigm, , vol. 26(1), pages 8-28, June.
    4. Foroughi, Behzad & Nhan, Pham Viet & Iranmanesh, Mohammad & Ghobakhloo, Morteza & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh, 2023. "Determinants of intention to use autonomous vehicles: Findings from PLS-SEM and ANFIS," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    5. Ashwarya Kapoor & Rajiv Sindwani & Manisha Goel, 2024. "Decoding the conundrum: exploring complex interlinkages between mobile wallet adoption inhibitors among unorganised retailers," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(4), pages 1487-1502, December.
    6. El Barachi, May & Salim, Taghreed Abu & Nyadzayo, Munyaradzi W. & Mathew, Sujith & Badewi, Amgad & Amankwah-Amoah, Joseph, 2022. "The relationship between citizen readiness and the intention to continuously use smart city services: Mediating effects of satisfaction and discomfort," Technology in Society, Elsevier, vol. 71(C).
    7. Rakesh Gupta & Reema Khurana & Anu Prashaant, 2024. "Open banking on the horizon: a scientometric analysis and research agenda," Electronic Commerce Research, Springer, vol. 24(1), pages 577-604, March.
    8. Yang Tian & Tak Jie Chan, 2024. "Predictors of Mobile Payment Use Applications from the Extended Technology Acceptance Model: Does Self-Efficacy and Trust Matter?," SAGE Open, , vol. 14(4), pages 21582440241, October.
    9. Muhammad Khalid Shahid & Aye Aye Khin & Lim Chee Seong & Muhammad Shahbaz & Fiaz Ahmad, 2024. "Mapping the Relationship of Research and Development Expenditures and Economic Growth through Bibliometric Analysis: A Theoretical Perspective," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 17529-17555, December.
    10. Anas A. Salameh & Naeem Hayat & Anis Ali, 2024. "Reconnoitering the Effects of Risk and Knowledge on Use Intention for E-money Services Among Saudi Arabian Residents," Business Perspectives and Research, , vol. 12(1), pages 133-148, January.
    11. Batiz-Lazo, Bernardo & Maixe-Altes, J Carles & Peon, David, 2023. "Behavioral drivers of cashless payments in Africa," MPRA Paper 117984, University Library of Munich, Germany.
    12. Deepak Chawla & Himanshu Joshi, 2025. "Degree of Awareness and the Antecedents of the Digital Media Platform: The Case of Mobile Wallets," FIIB Business Review, , vol. 14(4), pages 491-506, August.
    13. Valor, Carmen & Antonetti, Paolo & Crisafulli, Benedetta, 2022. "Emotions and consumers’ adoption of innovations: An integrative review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    14. Sujeet Kumar Sharma & Anubhav Mishra, 2023. "Enablers and Inhibitors of Mobile Payments in Rural India: a Dual-Factor Theory Perspective," Information Systems Frontiers, Springer, vol. 25(6), pages 2335-2351, December.
    15. repec:bcp:journl:v:8:y:2024:i:10:p:553-564 is not listed on IDEAS
    16. Chang, Yung-Chi & Enkhjargal, Uguumur & Huang, Chen-I & Lin, Wen-Ling & Ho, Chi-Ming, 2020. "Factors Affecting the Internet Banking Adoption," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 54(3), pages 117-131.
    17. Ashwarya Kapoor & Rajiv Sindwani & Manisha Goel, 2024. "Mobile Wallets: Theoretical and Empirical Analysis," Global Business Review, International Management Institute, vol. 25(2_suppl), pages 211-228, April.
    18. Frank Bivar Franque & Tiago Oliveira & Carlos Tam, 2023. "Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context," Information Systems Frontiers, Springer, vol. 25(2), pages 775-793, April.
    19. Khan, Hamza M Abdul Mateen & Siddiqui, Danish Ahmed, 2026. "AI Adoption in Islamic Finance using Extended TAM Model with Moderation of Shariah Compliance Perception, Perceived Risk, Perceived Trust," EconStor Preprints 341085, ZBW - Leibniz Information Centre for Economics.
    20. Alam, Md. Mahmudul & Awawdeh, Ala Eldin & Bin Muhamad, Azim Izzuddin, 2021. "Using E-Wallet for Business Process Development: Challenges and Prospects in Malaysia," OSF Preprints y7zds, Center for Open Science.
    21. Dr. Peter Gituma Kimathi & Dr Lucy Karimi Njagi, 2025. "Post Covid 19 Transformative Strategies on Sustainability of Women Owned Beauty and Cosmetics Smes in Upper Mount Kenya Counties, Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(14), pages 1296-1315, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjz:ajisjr:2537. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Richtmann Publishing Ltd (email available below). General contact details of provider: https://www.richtmann.org/journal/index.php/ajis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.