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The Impact of Artificial Intelligence on Human Resource Management in The Indian IT Sector: A Mixed-Method Review

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  • Sukeshni Moon

    (Parul University, MCA)

Abstract

This review paper explores the influence of Artificial Intelligence (AI) on Human Resource Management (HRM) within India’s IT sector, employing a mixed-method approach. With data collected from 420 IT employees across 28 Indian states, this study investigates AI’s impact on employee retention, engagement, and decision-making. Key AI features like personalized learning, chatbots, predictive analytics, and virtual reality are examined for their roles in enhancing HRM outcomes. The findings suggest significant correlations between AI integration and improved HR functions, indicating a transformative shift in managing human capital.

Suggested Citation

  • Sukeshni Moon, 2025. "The Impact of Artificial Intelligence on Human Resource Management in The Indian IT Sector: A Mixed-Method Review," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 12(6), pages 1063-1068, June.
    • Handle: RePEc:bjc:journl:v:12:y:2025:i:6:p:1063-1068
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    References listed on IDEAS

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    1. Md Suliman Hossin & Mohammad Arije Ulfy & Idris Ali & Md.Wasiul Karim, 2021. "Challenges in Adopting Artificial Intelligence (AI) in HRM Practices: A study on Bangladesh Perspective," Working Articles, International Fellowship Journal of Interdisciplinary Research, vol. 1(1), pages 66-73.
    2. Prentice, Catherine & Wong, IpKin Anthony & Lin, Zhiwei (CJ), 2023. "Artificial intelligence as a boundary-crossing object for employee engagement and performance," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
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