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Collaborative Islamic Banking Service: The Case of Ijarah

Author

Listed:
  • Karim Ullah

    (Institute of Management Sciences, Peshawar)

  • Wafi Al-Karaghouli

    (Brunel University, London)

  • Shafiullah Jan

    (Institute of Management Sciences, Peshawar)

Abstract

This paper explores the collaborating roles of various service cocreators, within an auto Ijarah service, to establish how Islamic bank, customer, and supporting parties cocreate an Islamic banking service within a market, while using in depth narrative single case qualitative data analysis of an Ijarah manager and supporting documents. This collaborative perspective challenges the current dominant perspective of service being produced by the financial institutions alone. These findings enhance our understanding of how a holistic auto Ijarah service is cocreated by multiple parties within market. This is contrary to the prevailing assumption that an Ijarah is a product of an Islamic bank alone. This perspective can provoke thinking towards a more collaborative and trust building culture by forming a holistic Islamic banking community within market.

Suggested Citation

  • Karim Ullah & Wafi Al-Karaghouli & Shafiullah Jan, 2017. "Collaborative Islamic Banking Service: The Case of Ijarah," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 9(2), pages 187-202, June.
    • Handle: RePEc:bec:imsber:v:9:y:2017:i:2:p:187-202
    DOI: dx.doi.org/10.22547/BER/9.2.8
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    File URL: http://imsciences.edu.pk/files/journals/2017-vol-2/New%208.pdf
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    References listed on IDEAS

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    1. James, Christopher, 1987. "Some evidence on the uniqueness of bank loans," Journal of Financial Economics, Elsevier, vol. 19(2), pages 217-235, December.
    2. Mohammad Nejatullah Siddiqi, 2006. "Islamic Banking And Finance In Theory And Practice: A Survey Of State Of The Art," Islamic Economic Studies, The Islamic Research and Training Institute (IRTI), vol. 13, pages 2-48.
    3. Richard B. Chase & David A. Tansik, 1983. "The Customer Contact Model for Organization Design," Management Science, INFORMS, vol. 29(9), pages 1037-1050, September.
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    Cited by:

    1. Ali Abdullah & Shafiullah Jan & Adnan Malik, 2018. "When ‘Ameen’ Turns into a Thief: A Case of Weak Internal Controls in a Commercial Bank," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 10(2), pages 55-64, June.

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