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Evaluating the Impact of Emotional Intelligence on Employee Performance: A Quantitative Study at Dr. Cermin Sdn. Bhd

Author

Listed:
  • Noorul Huda Zakaria

    (Faculty of Business Management, Universiti Teknologi MARA Cawangan Terengganu, MALAYSIA)

  • Fatimah Hafizah Mamat

    (Faculty of Business Management, Universiti Teknologi MARA Cawangan Terengganu, MALAYSIA)

  • Syahrul Hezrin Mahmud

    (Faculty of Business Management, Universiti Teknologi MARA Cawangan Terengganu, MALAYSIA)

  • Najdah Abd Aziz

    (Faculty of Business Management, Universiti Teknologi MARA Cawangan Terengganu, MALAYSIA)

Abstract

In order to address the problem of employees’ inability to manage their emotions and their performance at work, this study examines the effect of emotional intelligence on employee performance at Dr. Cermin Sdn. Bhd. The researcher used emotional intelligence, which includes self-awareness, self-management and social awareness as an independent variable in this study. Employee performance, meanwhile, is the dependent variable. Additionally, the research’s questionnaire was disseminated using Google Form via the WhatsApp app, and a random stratified sample approach was used. According to the Krejcie and Morgan sample size guidelines, which were set for this study, there are 191 employees of Dr. Cermin Sdn. Bhd. who has responded to the survey without being rejected. In order to accomplish the research goal, multiple regression analysis was used to examine the data because this study involves several variables. Furthermore, the results demonstrate that while social awareness has a strong correlation with employee performance but no significant effect on employees. While self-awareness and self-management both have very strong relationships and a significant impact on employee performance. Since emotions may have a significant influence on people, organizations, and other people both positively and negatively, they must be managed. Last but not least, the researcher offers a number of suggestions that may be helpful to the staff, the company, and prospective studies.

Suggested Citation

  • Noorul Huda Zakaria & Fatimah Hafizah Mamat & Syahrul Hezrin Mahmud & Najdah Abd Aziz, 2025. "Evaluating the Impact of Emotional Intelligence on Employee Performance: A Quantitative Study at Dr. Cermin Sdn. Bhd," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(8), pages 1496-1509, August.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-8:p:1496-1509
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    References listed on IDEAS

    as
    1. Bashaer Almatrooshi & Sanjay Kumar Singh & Sherine Farouk, 2016. "Determinants of organizational performance: a proposed framework," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(6), pages 844-859, July.
    2. Bashaer Almatrooshi & Sanjay Kumar Singh & Sherine Farouk, 2016. "Determinants of organizational performance: a proposed framework," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(6), pages 844-859, July.
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