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Enhancing Teamwork and Communication Efficiency through Cultural Intelligence Training among Foreign Workers in Malaysia’s Manufacturing Industry

Author

Listed:
  • MD Tajul Islam

    (Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia)

  • Isma Addi Jumbri

    (Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia)

  • Albert Feisal@Muhd Feisal Ismail

    (Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia)

  • Kamarudin Abu Bakar

    (Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia)

  • Dian Kurnianingrum

    (Department of Entrepreneurship, Bina Nusantara University, Indonesia)

  • Mulyani Karmagatri

    (Department of Entrepreneurship, Bina Nusantara University, Indonesia)

  • Sandy Setiawan

    (Department of Entrepreneurship, Bina Nusantara University, Indonesia)

Abstract

Effective communication and teamwork are essential for operational success in multicultural manufacturing environments. This study investigates the influence of Cultural Intelligence (CQ) training on enhancing communication and teamwork among foreign workers in Malaysia’s manufacturing sector. Using a quantitative descriptive design, data were collected through a structured questionnaire from a sample of 377 foreign workers, selected using a stratified random sampling technique across manufacturing firms in Melaka. The study employed Pearson correlation and multiple regression analyses to evaluate relationships among CQ training, communication, and teamwork. Results showed that CQ training significantly improves communication (r = 0.692, p

Suggested Citation

  • MD Tajul Islam & Isma Addi Jumbri & Albert Feisal@Muhd Feisal Ismail & Kamarudin Abu Bakar & Dian Kurnianingrum & Mulyani Karmagatri & Sandy Setiawan, 2025. "Enhancing Teamwork and Communication Efficiency through Cultural Intelligence Training among Foreign Workers in Malaysia’s Manufacturing Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(14), pages 1159-1173, May.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-14:p:1159-1173
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