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Enhancing Teamwork and Communication Efficiency through Cultural Intelligence Training among Foreign Workers in Malaysia’s Manufacturing Industry

Author

Listed:
  • MD Tajul Islam

    (Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia)

  • Isma Addi Jumbri

    (Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia)

  • Albert Feisal@Muhd Feisal Ismail

    (Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia)

  • Kamarudin Abu Bakar

    (Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia)

  • Dian Kurnianingrum

    (Department of Entrepreneurship, Bina Nusantara University, Indonesia)

  • Mulyani Karmagatri

    (Department of Entrepreneurship, Bina Nusantara University, Indonesia)

  • Sandy Setiawan

    (Department of Entrepreneurship, Bina Nusantara University, Indonesia)

Abstract

Effective communication and teamwork are essential for operational success in multicultural manufacturing environments. This study investigates the influence of Cultural Intelligence (CQ) training on enhancing communication and teamwork among foreign workers in Malaysia’s manufacturing sector. Using a quantitative descriptive design, data were collected through a structured questionnaire from a sample of 377 foreign workers, selected using a stratified random sampling technique across manufacturing firms in Melaka. The study employed Pearson correlation and multiple regression analyses to evaluate relationships among CQ training, communication, and teamwork. Results showed that CQ training significantly improves communication (r = 0.692, p

Suggested Citation

  • MD Tajul Islam & Isma Addi Jumbri & Albert Feisal@Muhd Feisal Ismail & Kamarudin Abu Bakar & Dian Kurnianingrum & Mulyani Karmagatri & Sandy Setiawan, 2025. "Enhancing Teamwork and Communication Efficiency through Cultural Intelligence Training among Foreign Workers in Malaysia’s Manufacturing Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(14), pages 1159-1173, May.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-14:p:1159-1173
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    References listed on IDEAS

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    1. Kézia Andrade da Silva Teixeira & Amarolinda Zanela Klein, 2024. "The Development of Cultural Intelligence (CQ) in Situated Learning," SAGE Open, , vol. 14(4), pages 21582440241, October.
    2. Cristina Rodrigues Piazer Turcato & Bruno Pedroso & Maik Arnold & Claudia Tania Picinin, 2024. "Adapting to Industry 4.0 in France: Essential Competencies for a Future-Ready Workforce," Administrative Sciences, MDPI, vol. 14(12), pages 1-28, November.
    3. Ming (Lily) Li & Jinglin Jiang & Meng Qi, 2024. "The mediating role of cultural intelligence to learning flexibility, cultural difference and expatriate effectiveness," Journal of Global Mobility, Emerald Group Publishing Limited, vol. 12(4), pages 715-737, April.
    4. Mahboobeh Davaei & Marjaana Gunkel, 2024. "The role of intelligences in teams: a systematic literature review," Review of Managerial Science, Springer, vol. 18(1), pages 259-297, January.
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