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The Impact of Emotional Intelligence on Employee Engagement and Performance

Author

Listed:
  • Thelleza Latifi-Sadrija
  • Behrije Ramaj Desku
  • Ardita Mehmeti
  • Afrim Selimaj

Abstract

This study examines associations between emotional intelligence (EI)–related perceptions and work engagement and performance-related perceptions among employees in private service-sector businesses in Kosovo. A cross-sectional questionnaire survey was conducted in Peja in 2025 (N = 105). Data were analysed in SPSS using descriptive statistics, Pearson correlations, paired-samples t-tests, and one-way ANOVA. Results indicated statistically significant positive associations among EI-related perceptions (r = 0.560–0.893, all p

Suggested Citation

  • Thelleza Latifi-Sadrija & Behrije Ramaj Desku & Ardita Mehmeti & Afrim Selimaj, 2026. "The Impact of Emotional Intelligence on Employee Engagement and Performance," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 184-195.
    • Handle: RePEc:bas:econst:y:2026:i:3:p:184-195
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    File URL: https://archive.econ-studies.iki.bas.bg/2026/2026_03/2026_03_010.pdf
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    References listed on IDEAS

    as
    1. Kujtim Hameli & Güven Ordun, 2022. "The mediating role of self-efficacy in the relationship between emotional intelligence and organizational commitment," European Journal of Management Studies, Emerald Group Publishing Limited, vol. 27(1), pages 75-97, May.
    2. Prentice, Dr Catherine, 2019. "Managing service encounters with emotional intelligence," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 344-351.
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    More about this item

    JEL classification:

    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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