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Did the Target data breach change consumer assessments of payment card security?

Author

Listed:
  • Greene, Claire

    (Payments Risk Expert, Federal Reserve Bank of Atlanta, USA)

  • Stavins, Joanna

    (Senior Economist and Policy Advisor, Federal Reserve Bank of Boston, USA)

Abstract

Previous research has found that perceptions of payment security affect consumers’ use of payment instruments. This study tests whether the Target data breach of 2013 had any impact on consumer perceptions of the security of credit and debit cards and/or any impact on consumers’ use of payment cards. Using data from the Survey of Consumer Payment Choice, the study finds that, controlling for possible confounding effects of demographic differences between the two groups, ratings by consumers who assessed the personal information security of debit cards shortly after the breach were lower than ratings by consumers who responded before the breach was reported. For credit cards, there was no difference in the ratings given by consumers who responded to the survey before the breach was reported and the ratings of those who responded after the breach was reported. Based on prior research on the impact of security assessments on payment instrument use, one would expect a small (economically insignificant) decline in debit card use from this lower rating. However, the study finds no statistically or economically significant change in debit card use from 2013 to 2014.

Suggested Citation

  • Greene, Claire & Stavins, Joanna, 2017. "Did the Target data breach change consumer assessments of payment card security?," Journal of Payments Strategy & Systems, Henry Stewart Publications, vol. 11(2), pages 121-133, August.
  • Handle: RePEc:aza:jpss00:y:2017:v:11:i:2:p:121-133
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    References listed on IDEAS

    as
    1. Scott Schuh & Joanna Stavins, 2016. "How Do Speed And Security Influence Consumers' Payment Behavior?," Contemporary Economic Policy, Western Economic Association International, vol. 34(4), pages 595-613, October.
    2. Marco Angrisani & Kevin Foster & Marcin Hitczenko, 2016. "The 2014 survey of consumer payment choice: technical appendix," Research Data Report 16-4, Federal Reserve Bank of Boston.
    3. Sergei Koulayev & Marc Rysman & Scott Schuh & Joanna Stavins, 2016. "Explaining adoption and use of payment instruments by US consumers," RAND Journal of Economics, RAND Corporation, vol. 47(2), pages 293-325, May.
    4. Kosse, Anneke, 2013. "Do newspaper articles on card fraud affect debit card usage?," Journal of Banking & Finance, Elsevier, vol. 37(12), pages 5382-5391.
    5. Marco Angrisani & Kevin Foster & Marcin Hitczenko, 2015. "The 2013 Survey of Consumer Payment Choice: technical appendix," Research Data Report 15-5, Federal Reserve Bank of Boston.
    6. Marco Angrisani & Kevin Foster & Marcin Hitczenko, 2013. "The 2010 Survey of Consumer Payment Choice: technical appendix," Research Data Report 13-3, Federal Reserve Bank of Boston.
    7. Kevin Foster & Erik Meijer & Scott Schuh & Mike Zabek, 2010. "The 2008 Survey of Consumer Payment Choice," Public Policy Discussion Paper 09-10, Federal Reserve Bank of Boston.
    8. Vyacheslav Mikhed & Michael Vogan, 2015. "Out of sight, out of mind: consumer reaction to news on data breaches and identity theft," Working Papers 15-42, Federal Reserve Bank of Philadelphia.
    9. Marco Angrisani & Kevin Foster & Marcin Hitczenko, 2013. "The 2010 Survey of Consumer Payment Choice: Technical Appendix," Consumer Payments Research Data Reports 2013-03, Federal Reserve Bank of Atlanta.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Vyacheslav Mikhed & Michael Vogan, 2017. "How Data Breaches Affect Consumer Credit," Working Papers 17-6, Federal Reserve Bank of Philadelphia.
    2. Mikhed, Vyacheslav & Vogan, Michael, 2018. "How data breaches affect consumer credit," Journal of Banking & Finance, Elsevier, vol. 88(C), pages 192-207.
    3. Guerino Ardizzi & Andrea Nobili & Giorgia Rocco, 2020. "A game changer in payment habits: evidence from daily data during a pandemic," Questioni di Economia e Finanza (Occasional Papers) 591, Bank of Italy, Economic Research and International Relations Area.
    4. Charles M. Kahn & José M. Liñares-Zegarra & Joanna Stavins, 2017. "Are there Social Spillovers in Consumers’ Security Assessments of Payment Instruments?," Journal of Financial Services Research, Springer;Western Finance Association, vol. 52(1), pages 5-34, October.
    5. Claire Greene & Scott Schuh & Joanna Stavins, 2016. "The 2014 survey of consumer payment choice: summary results," Research Data Report 16-3, Federal Reserve Bank of Boston.
    6. Joanna Stavins, 2017. "How do consumers make their payment choices?," Research Data Report 17-1, Federal Reserve Bank of Boston.
    7. Sumit Agarwal & Pulak Ghosh & Tianyue Ruan & Yunqi Zhang, 2024. "Transient Customer Response to Data Breaches of Their Information," Management Science, INFORMS, vol. 70(6), pages 4105-4114, June.
    8. Jing Jian Xiao & Chunsheng Tao, 2020. "Consumer finance/household finance: the definition and scope," China Finance Review International, Emerald Group Publishing Limited, vol. 11(1), pages 1-25, June.

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    More about this item

    Keywords

    data breach; payment card security; Survey of Consumer Payment Choice; Target; debit card; credit card;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

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