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From vision to reality: Dallas Fort Worth Airport's Integrated Operations Center

Author

Listed:
  • Roque, Steve

    (Assistant Vice President, Integrated Operations Center, Dallas Fort Worth International Airport, USA)

  • Bodine, Lance

    (Vice President, Integrated Operations Center, Dallas Fort Worth International Airport, USA)

  • Clark, Irene

Abstract

In 2017, after several high-profile incidents at domestic airports, the Secretary of the Department of Homeland Security and Transportation Security Administration Administrator, emphasised the need for integrated facilities, staffed by teams from both internal and external stakeholders, to work collaboratively on day-to-day operations, incidents and events. Consideration for the complexity of the air travel landscape and the opportunities presented with technological advances, Dallas Fort Worth International Airport (DFW) executive leadership developed a strategic initiative to create such a capability. In April of 2021, DFW's Integrated Operations Center (IOC) opened its doors. What it took to get from concept to reality is the focus of this paper. Lessons were learned along the way related to several factors, such as managing an operational and cultural change, balancing the human element with the technological and pivoting from an operational model based on reacting to events and situations to a model that is more predictive in nature.

Suggested Citation

  • Roque, Steve & Bodine, Lance & Clark, Irene, 2022. "From vision to reality: Dallas Fort Worth Airport's Integrated Operations Center," Journal of Airport Management, Henry Stewart Publications, vol. 17(1), pages 44-56, December.
    • Handle: RePEc:aza:jam000:y:2022:v:17:i:1:p:44-56
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    More about this item

    Keywords

    safe and secure; airports; integrated; DFW Airport;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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