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An airport approach to digital transformation

Author

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  • Dussart, Aymeric

    (Aéroports de Montréal, Canada)

Abstract

The complexity of the airport business and its logistical environment is a well-known feature of our industry. This complexity often translates into significant technological needs within a highly available, stable and resilient information technology (IT) operational framework. The financial and human resources devoted to the IT function in airports, however, are not always comparable to those of equal complexity in other industries making it challenging to deploy digital transformation programmes. Consequently, it is necessary for airport IT functions to adopt a set of strategies that allow them to navigate the thin line of a large number of critical systems to be operated while respecting the limited resources offered by the relatively small size of the organisations that exploit these tools. This paper discusses such strategies that have been put in place at Montreal-Trudeau International Airport (YUL) in order to have winning conditions for a successful digital transformation.

Suggested Citation

  • Dussart, Aymeric, 2021. "An airport approach to digital transformation," Journal of Airport Management, Henry Stewart Publications, vol. 15(3), pages 235-243, June.
    • Handle: RePEc:aza:jam000:y:2021:v:15:i:3:p:235-243
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    More about this item

    Keywords

    airport digital transformation; airport IT; IT automation; IT transformation;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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