IDEAS home Printed from https://ideas.repec.org/a/aza/jam000/y2017v11i1p6-13.html
   My bibliography  Save this article

Curbside accessibility and capacity: A focus on customer experience

Author

Listed:
  • Hobbs, Don
  • Gonzalez, Alan

Abstract

Day-to-day curbside operations can easily be considered one of the most complex environments at any major airport. The real estate of curbside space is highly valuable for the public, but frequently undermined by the industry. No matter the travel motive, arrival or departure, everyone likes ‘front door service’. Unfortunately, not all airports enjoy unlimited curbside space, thus making every growth opportunity complicated and forcing the need for customer service investments or highly controllable measures. A well-thought-out holistic curbside plan is needed to achieve effective and efficient airport operations.

Suggested Citation

  • Hobbs, Don & Gonzalez, Alan, 2017. "Curbside accessibility and capacity: A focus on customer experience," Journal of Airport Management, Henry Stewart Publications, vol. 11(1), pages 6-13, January.
    • Handle: RePEc:aza:jam000:y:2017:v:11:i:1:p:6-13
    as

    Download full text from publisher

    File URL: https://hstalks.com/article/891/download/
    Download Restriction: Requires a paid subscription for full access.
    File URL: https://hstalks.com/article/891/
    Download Restriction: Requires a paid subscription for full access.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Keywords

    airport; curbside; customer experience; transportation; parking; landside management;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aza:jam000:y:2017:v:11:i:1:p:6-13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Henry Stewart Talks (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.