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The long-term opportunities for the mobile-enabled passenger

Author

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  • Forbes, Ronnie

Abstract

This paper provides a vision of the mobile-enabled passenger of the future and discusses the opportunities for access to airline and airport services via the passenger's personal mobile device. The challenges of delivering services to the diverse range of mobile devices, while providing a consistent user experience, are examined and solutions are described. The check-in process is highlighted as an example of mobile service delivery.

Suggested Citation

  • Forbes, Ronnie, 2009. "The long-term opportunities for the mobile-enabled passenger," Journal of Airport Management, Henry Stewart Publications, vol. 3(3), pages 274-281, April.
    • Handle: RePEc:aza:jam000:y:2009:v:3:i:3:p:274-281
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    More about this item

    Keywords

    mobile phone; cell phone; self-service; check-in; passenger convenience;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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