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Self-service kiosks: Museum pieces or here to stay?

Author

Listed:
  • Jarrell, John

Abstract

In a world where demand for air travel has never been higher, the self-service kiosk remains a key element of the airport of the future. Today, kiosks are evolving to answer air transport industry and passenger needs, alongside other self-service check-in channels, such as the internet, mobile phone and personal digital assistant (PDA). However, this paper argues that ‘one size does not fit all’ in the field of self-service check-in solutions, and that kiosks will make up a significant part of the service mix at airports in the years ahead. Kiosks contribute to cost and space savings, for example, they can be deployed off-site, enabling advance check-in from convention centres, hotels, car rental facilities etc, thereby relieving congestion at overcrowded airport terminals. Kiosks are also evolving to meet new requirements necessitated by fast-changing transportation security regulations.

Suggested Citation

  • Jarrell, John, 2007. "Self-service kiosks: Museum pieces or here to stay?," Journal of Airport Management, Henry Stewart Publications, vol. 2(1), pages 23-29, September.
    • Handle: RePEc:aza:jam000:y:2007:v:2:i:1:p:23-29
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    More about this item

    Keywords

    check-in; self-service kiosk; check-in channels; online check-in;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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