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Students’ Evaluation Of Service Quality In Private And Public Higher Education Institutions In Croatia: A Focus On Economic Studies

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  • Ivana Jadric

    (University of Split, Faculty of Humanities and Social Sciences)

Abstract

In Croatia, higher education (HE) is split between free public and expensive private institutions. This research aimed to determine if students at private HE institutions perceive quality differently from their peers at public HE institutions studying the same economics programs. It also explored the main quality associations students have during their selection process among both groups. The study, conducted in two phases using qualitative (focus groups) and quantitative (online survey) methods, found that private HE students emphasize individual approaches, while public HE students highlight teaching staff quality. Private HE students perceive higher service quality but also have higher expectations. They are more proactive, express dissatisfaction, and actively seek their rights more than public HE students.

Suggested Citation

  • Ivana Jadric, 2025. "Students’ Evaluation Of Service Quality In Private And Public Higher Education Institutions In Croatia: A Focus On Economic Studies," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 34(1), pages 165-187, june.
    • Handle: RePEc:avo:emipdu:v:34:y:2025:i:1:p:165-187
    DOI: 10.17818/EMIP/2025/8
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    Keywords

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    JEL classification:

    • A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate
    • I20 - Health, Education, and Welfare - - Education - - - General
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions

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