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Does the Extent to Which an ERP System is Human-Centered Contribute to User Satisfaction with That System?


  • Petrus A. USMANIJ
  • Mei-Tai CHU
  • Rajiv KHOSLA

    (La Trobe Business School, Australia)


This paper studies direct and indirect impact of the human-centered Enterprise Resource Planning (ERP) systems on user satisfaction. The objective of the paper is to measure a hierarchical influence of five human-centered dimensions on user satisfaction both directly and indirectly. This paper attempts to provide answers to whether the human-centered measurement models provide a systematic evaluation of ERP. The contributions of the paper to knowledge are to establish the need for the human-centered approach as a basis for the design of ERP systems, to define a systematic hierarchical human-centered model for measurement, in particular, and accounting information systems, in general, and to develop methodology for validation of the measurement model and applies it to evaluation of ERP systems. This paper suggests the application of a proposed five dimensional model in measuring the human-centeredness of ERP systems using hierarchical model and looks at the implementation in a university context.

Suggested Citation

  • Petrus A. USMANIJ & Mei-Tai CHU & Rajiv KHOSLA, 2013. "Does the Extent to Which an ERP System is Human-Centered Contribute to User Satisfaction with That System?," Journal of Accounting and Management Information Systems, Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies, vol. 12(4), pages 595-625, December.
  • Handle: RePEc:ami:journl:v:12:y:2013:i:4:p:595-625

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    References listed on IDEAS

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    More about this item


    Accounting information systems; enterprise resource planning systems; hierarchical human-centered system; information system success; university context; user satisfaction;

    JEL classification:

    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other


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