IDEAS home Printed from
MyIDEAS: Login to save this article or follow this journal

Does the Extent to Which an ERP System is Human-Centered Contribute to User Satisfaction with That System?

  • Petrus A. USMANIJ
  • Mei-Tai CHU
  • Rajiv KHOSLA

    (La Trobe Business School, Australia)

Registered author(s):

    This paper studies direct and indirect impact of the human-centered Enterprise Resource Planning (ERP) systems on user satisfaction. The objective of the paper is to measure a hierarchical influence of five human-centered dimensions on user satisfaction both directly and indirectly. This paper attempts to provide answers to whether the human-centered measurement models provide a systematic evaluation of ERP. The contributions of the paper to knowledge are to establish the need for the human-centered approach as a basis for the design of ERP systems, to define a systematic hierarchical human-centered model for measurement, in particular, and accounting information systems, in general, and to develop methodology for validation of the measurement model and applies it to evaluation of ERP systems. This paper suggests the application of a proposed five dimensional model in measuring the human-centeredness of ERP systems using hierarchical model and looks at the implementation in a university context.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: no

    Article provided by Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies in its journal Journal of Accounting and Management Information Systems.

    Volume (Year): 12 (2013)
    Issue (Month): 4 (December)
    Pages: 595-625

    in new window

    Handle: RePEc:ami:journl:v:12:y:2013:i:4:p:595-625
    Contact details of provider:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:ami:journl:v:12:y:2013:i:4:p:595-625. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Cristina Geambasu)

    The email address of this maintainer does not seem to be valid anymore. Please ask Cristina Geambasu to update the entry or send us the correct address

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.