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Assessing Information: The Content of Asynchronous Communication in Hybrid Work

Author

Listed:
  • Kyle Schirmann
  • Miguel Espinosa
  • Prithwiraj (Raj) Choudhury
  • Tarun Khanna
  • Christos A. Makridis

Abstract

Organizations are often viewed as information processors, and an efficient, robust information architecture can be a source of competitive advantage. However, measuring the content and flow of information is challenging. We describe three metrics for capturing aspects of these products and processes, analyzing intraorganizational email data from the perspectives of production, consumption, and pure novelty. We then leverage a field experiment to determine how the structure of work—specifically, hybrid work arrangements—affects these metrics, finding that workers who split their time between home and the office may be particularly effective at transmitting information their audiences find useful and new.

Suggested Citation

  • Kyle Schirmann & Miguel Espinosa & Prithwiraj (Raj) Choudhury & Tarun Khanna & Christos A. Makridis, 2026. "Assessing Information: The Content of Asynchronous Communication in Hybrid Work," AEA Papers and Proceedings, American Economic Association, vol. 116, pages 212-217, May.
    • Handle: RePEc:aea:apandp:v:116:y:2026:p:212-217
    DOI: 10.1257/pandp.20261010
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    More about this item

    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • J22 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Time Allocation and Labor Supply
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration

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