IDEAS home Printed from https://ideas.repec.org/a/abs/journl/v3y2023i5p83-109.html
   My bibliography  Save this article

Relacion y comparacion entre las variables de clima organizacional, satisfaccion y calidad de vida en una empresa de ventas por telefono en el noroeste de Mexico
[Relationship and comparison between the variables of organizational climate, satisfaction and quality of life in a telephone sales company in northwestern Mexico]

Author

Listed:
  • Jose A. Vera-Noriega

    (Centro de Investigacion en Alimentacion y Desarrollo A.C., Mexico)

  • Carlos Gabriel Borbon-Morales

    (Centro de Investigacion en Alimentacion y Desarrollo A.C., Mexico)

  • Juan Mejia-Trejo

    (Centro Universitario de Ciencias Economico Administrativas (CUCEA), Universidad de Guadalajara (UdeG), Mexico)

  • Francisco Fernando Durazo-Salas

    (TECNOESTATA S.C., Mexico)

Abstract

This article explores how organizational climate, job satisfaction, and quality of life interact in a Mexican call center. It compares the perceptions of employees on working conditions and management strategies, providing valuable insights for human resource practices to improve employee well-being and performance.

Suggested Citation

  • Jose A. Vera-Noriega & Carlos Gabriel Borbon-Morales & Juan Mejia-Trejo & Francisco Fernando Durazo-Salas, 2023. "Relacion y comparacion entre las variables de clima organizacional, satisfaccion y calidad de vida en una empresa de ventas por telefono en el noroeste de Mexico [Relationship and comparison betwee," Scientia et PRAXIS, AMIDI Editorial, vol. 3(5), pages 83-109, January-J.
    • Handle: RePEc:abs:journl:v:3:y:2023:i:5:p:83-109
    DOI: 10.55965/setp.3.05.a4
    as

    Download full text from publisher

    File URL: https://doi.org/10.55965/setp.3.05.a4
    Download Restriction: no
    File URL: https://libkey.io/10.55965/setp.3.05.a4?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Jose Luis Soriano-Sandoval & Karla Maria Alarcon-Sanchez, 2022. "The Outsourcing Theory: Approach, Decision and Corporate Social Responsibility," Scientia et PRAXIS, AMIDI Editorial, vol. 2(3), pages 27-43, January-J.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      More about this item

      Keywords

      Quality of life; Organizational climate; Working conditions; Job satisfaction; Call centers;
      All these keywords.

      JEL classification:

      • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
      • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy

      Statistics

      Access and download statistics

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:abs:journl:v:3:y:2023:i:5:p:83-109. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Juan Mejia-Trejo (email available below). General contact details of provider: https://scientiaetpraxis.amidi.mx .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.