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The Cost of High-Powered Incentives: Employee Gaming in Enterprise Software Sales

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Cited by:

  1. Lskavyan, Vahe, 2022. "Storming in agent recruitment: Evidence from declassified Soviet secret service files," Journal of Economic Behavior & Organization, Elsevier, vol. 200(C), pages 973-990.
  2. Frakes, Michael D. & Wasserman, Melissa F., 2020. "Procrastination at the Patent Office?," Journal of Public Economics, Elsevier, vol. 183(C).
  3. Andrew Pendleton & Ben Lupton & Andrew Rowe & Richard Whittle, 2019. "Back to the Shop Floor: Behavioural Insights from Workplace Sociology," Work, Employment & Society, British Sociological Association, vol. 33(6), pages 1039-1057, December.
  4. Manthei, Kathrin & Sliwka, Dirk, 2018. "Multitasking and Subjective Performance Evaluations: Theory and Evidence from a Field Experiment in a Bank," IZA Discussion Papers 11581, Institute of Labor Economics (IZA).
  5. Victor Gonzalez-Jimenez & Patricio S. Dalton & Charles N. Noussair, 2019. "The Dark Side of Monetary Bonuses: Theory and Experimental Evidence," Vienna Economics Papers vie1909, University of Vienna, Department of Economics.
  6. Minkyung Kim & K. Sudhir & Kosuke Uetake & Rodrigo Canales, 2016. "Multidimensional Sales Incentives in CRM Settings: Customer Adverse Selection and Moral Hazard," Cowles Foundation Discussion Papers 2085, Cowles Foundation for Research in Economics, Yale University.
  7. Myeong-Hun Lim & Jin-Ha Yoon & Won-Tae Lee & Min-Seok Kim & Seong-Uk Baek & Jong-Uk Won, 2023. "Performance-Based Pay System and Job Stress Related to Depression/Anxiety in Korea: Analysis of Korea Working Condition Survey," IJERPH, MDPI, vol. 20(5), pages 1-13, February.
  8. Timothy Gubler & Ian Larkin & Lamar Pierce, 2016. "Motivational Spillovers from Awards: Crowding Out in a Multitasking Environment," Organization Science, INFORMS, vol. 27(2), pages 286-303, April.
  9. Fuhai Hong & Tanjim Hossain & John A. List & Migiwa Tanaka, 2018. "Testing The Theory Of Multitasking: Evidence From A Natural Field Experiment In Chinese Factories," International Economic Review, Department of Economics, University of Pennsylvania and Osaka University Institute of Social and Economic Research Association, vol. 59(2), pages 511-536, May.
  10. Sebastian J. Goerg & Sebastian Kube & Jonas Radbruch, 2019. "The Effectiveness of Incentive Schemes in the Presence of Implicit Effort Costs," Management Science, INFORMS, vol. 65(9), pages 4063-4078, September.
  11. Delfgaauw, Josse & Souverijn, Michiel, 2016. "Biased supervision," Journal of Economic Behavior & Organization, Elsevier, vol. 130(C), pages 107-125.
  12. George Momanyi & Maureen Adoyo & Eunice Mwangi & Dennis Mokua, 2017. "Strengthening Strategic Reward Framework in Health Systems: A Survey of Narok County, Kenya," Global Journal of Health Science, Canadian Center of Science and Education, vol. 9(1), pages 181-181, January.
  13. Bryan Hong & Lorenz Kueng & Mu-Jeung Yang, 2019. "Complementarity of Performance Pay and Task Allocation," Management Science, INFORMS, vol. 65(11), pages 5152-5170, November.
  14. Panle Jia Barwick & Parag A. Pathak & Maisy Wong, 2015. "Conflicts of Interest and the Realtor Commission Puzzle," NBER Working Papers 21489, National Bureau of Economic Research, Inc.
  15. Smulowitz, Stephen J. & Almandoz, Juan (“John”), 2021. "Reprint of “Predicting employee wrongdoing: The complementary effect of CEO option pay and the pay gap”," Organizational Behavior and Human Decision Processes, Elsevier, vol. 166(C), pages 104-116.
  16. Calem, Paul & Correa, Ricardo & Lee, Seung Jung, 2020. "Prudential policies and their impact on credit in the United States," Journal of Financial Intermediation, Elsevier, vol. 42(C).
  17. Efing, Matthias & Hau, Harald & Kampkötter, Patrick & Steinbrecher, Johannes, 2015. "Incentive pay and bank risk-taking: Evidence from Austrian, German, and Swiss banks," Journal of International Economics, Elsevier, vol. 96(S1), pages 123-140.
  18. Caroline Flammer & Jiao Luo, 2017. "Corporate social responsibility as an employee governance tool: Evidence from a quasi-experiment," Strategic Management Journal, Wiley Blackwell, vol. 38(2), pages 163-183, February.
  19. Hunt Allcott & Richard L. Sweeney, 2017. "The Role of Sales Agents in Information Disclosure: Evidence from a Field Experiment," Management Science, INFORMS, vol. 63(1), pages 21-39, January.
  20. Alan Benson & Danielle Li & Kelly Shue, 2018. "Promotions and the Peter Principle," NBER Working Papers 24343, National Bureau of Economic Research, Inc.
  21. Arie, Guy, 2016. "Dynamic costs and moral hazard: A duality-based approach," Journal of Economic Theory, Elsevier, vol. 166(C), pages 1-50.
  22. Lamar Pierce & Alex Rees-Jones & Charlotte Blank, 2020. "The Negative Consequences of Loss-Framed Performance Incentives," NBER Working Papers 26619, National Bureau of Economic Research, Inc.
  23. Delfgaauw, Josse & Dur, Robert & Non, Arjan & Verbeke, Willem, 2014. "Dynamic incentive effects of relative performance pay: A field experiment," Labour Economics, Elsevier, vol. 28(C), pages 1-13.
  24. Takahashi, Shingo & Owan, Hideo & Tsuru, Tsuyoshi & Uehara, Katsuhito, 2014. "Multitasking Incentives and Biases in Subjective Performance Evaluation," Discussion Paper Series 614, Institute of Economic Research, Hitotsubashi University.
  25. Joshua Graff Zivin & Lisa B. Kahn & Matthew Neidell, 2021. "Incentivizing Learning-by-Doing: The Role of Compensation Schemes," Research in Labor Economics, in: Workplace Productivity and Management Practices, volume 49, pages 139-178, Emerald Group Publishing Limited.
  26. Federica De Stefano & Matthew Bidwell & Arnaldo Camuffo, 2022. "Do managers capture the value they create? Drivers of managers' value capture in a large retail chain," Strategic Management Journal, Wiley Blackwell, vol. 43(10), pages 1983-2011, October.
  27. Jun Honda & Roman Inderst, 2017. "Nonlinear incentives and advisor bias," Working Papers 2017-26, Faculty of Economics and Statistics, Universität Innsbruck.
  28. Cai, Xiqian & Jiang, Wei & Song, Hong & Xie, Huihua, 2022. "Pay for performance schemes and manufacturing worker productivity: Evidence from a kinked design in China," Journal of Development Economics, Elsevier, vol. 156(C).
  29. Patrick Kampk�tter, 2015. "Pay-performance sensitivity of compensation contracts for nonexecutive employees: the case of the financial crisis," Applied Economics Letters, Taylor & Francis Journals, vol. 22(9), pages 734-738, June.
  30. Honda, Jun & Inderst, Roman & Ottaviani, Marco, 2022. "When Liability is Not Enough: Regulating Bonus Payments in Markets With Advice," EconStor Preprints 259401, ZBW - Leibniz Information Centre for Economics.
  31. Michael D. Frakes & Melissa F. Wasserman, 2016. "Procrastination in the Workplace: Evidence from the U.S. Patent Office," NBER Working Papers 22987, National Bureau of Economic Research, Inc.
  32. Pranav Jindal & Peter Newberry, 2022. "The Profitability of Revenue-Based Quotas Under Price Negotiation," Management Science, INFORMS, vol. 68(2), pages 917-940, February.
  33. Kräkel, Matthias, 2018. "Empowerment and the Dark Side of Delegation," IZA Discussion Papers 11289, Institute of Labor Economics (IZA).
  34. Victor Gonzalez-Jimenez & Patricio S. Dalton & Charles N. Noussair, 2019. "The Dark Side of Monetary Bonuses: Theory and Experimental Evidence," Vienna Economics Papers 1909, University of Vienna, Department of Economics.
  35. Benjamin Edelman & Ian Larkin, 2015. "Social Comparisons and Deception Across Workplace Hierarchies: Field and Experimental Evidence," Organization Science, INFORMS, vol. 26(1), pages 78-98, February.
  36. Alexandre Garel & Arthur Petit-Romec, 2021. "Engaging Employees for the Long Run: Long-Term Investors and Employee-Related CSR," Journal of Business Ethics, Springer, vol. 174(1), pages 35-63, November.
  37. Olivier Chatain & Philipp Meyer-Doyle, 2017. "Alleviating managerial dilemmas in human-capital-intensive firms through incentives: Evidence from M&A legal advisors," Strategic Management Journal, Wiley Blackwell, vol. 38(2), pages 232-254, February.
  38. Richard B. Freeman & Wei Huang & Teng Li, 2019. "Non-linear Incentives, Worker Productivity, and Firm Profits: Evidence from a Quasi-experiment," NBER Working Papers 25507, National Bureau of Economic Research, Inc.
  39. Christine L. Exley & Stephen J. Terry, 2019. "Wage Elasticities in Working and Volunteering: The Role of Reference Points in a Laboratory Study," Management Science, INFORMS, vol. 65(1), pages 413-425, January.
  40. Ann P. Bartel, 2017. "Multitasking at work: Do firms get what they pay for?," IZA World of Labor, Institute of Labor Economics (IZA), pages 362-362, May.
  41. Herweg, Fabian & Rosato, Antonio, 2018. "Bait and Ditch: Consumer Naiveté and Salesforce Incentives," CEPR Discussion Papers 12612, C.E.P.R. Discussion Papers.
  42. Dessein, Wouter & Lo, Desmond (Ho-Fu) & Minami, Chieko, 2019. "Coordination and Organization Design: Theory and Micro-evidence," CEPR Discussion Papers 13938, C.E.P.R. Discussion Papers.
  43. Rui J. P. de Figueiredo & Evan Rawley & Orie Shelef, 2023. "Bad bets: Nonlinear incentives, risk, and performance," Strategic Management Journal, Wiley Blackwell, vol. 44(1), pages 288-310, January.
  44. Neckermann, Susanne & Yang, Xiaolan, 2017. "Understanding the (unexpected) consequences of unexpected recognition," Journal of Economic Behavior & Organization, Elsevier, vol. 135(C), pages 131-142.
  45. Eric J. Allen & Patricia M. Dechow & Devin G. Pope & George Wu, 2014. "Reference-Dependent Preferences: Evidence from Marathon Runners," NBER Working Papers 20343, National Bureau of Economic Research, Inc.
  46. Fabian Herweg & Antonio Rosato, 2020. "Bait and ditch: Consumer naïveté and salesforce incentives," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 29(1), pages 97-121, January.
  47. Supreet Kaur & Michael Kremer & Sendhil Mullainathan, 2015. "Self-Control at Work," Journal of Political Economy, University of Chicago Press, vol. 123(6), pages 1227-1277.
  48. Nishani Bourmault & Jordan Siegel, 2022. "Why Local Adaptation Sometimes Fails to be Effective for MNEs: Exploring the Dynamics of Collective Bonuses, Egalitarianism, and Informal Norms," Journal of Management Studies, Wiley Blackwell, vol. 59(4), pages 886-924, June.
  49. Jacek Woźniak, 2020. "Gamification for Sales Incentives," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 14(2), June.
  50. Stephen J. Terry, 2015. "The Macro Impact of Short-Termism," Discussion Papers 15-022, Stanford Institute for Economic Policy Research.
  51. Kräkel, Matthias, 2021. "On the delegation of authority," Journal of Economic Behavior & Organization, Elsevier, vol. 191(C), pages 965-981.
  52. Matthias Kräkel & Anja Schöttner, 2020. "Delegating Pricing Authority to Sales Agents: The Impact of Kickbacks," Management Science, INFORMS, vol. 66(6), pages 2686-2705, June.
  53. Tat Y. Chan & Jia Li & Lamar Pierce, 2014. "Compensation and Peer Effects in Competing Sales Teams," Management Science, INFORMS, vol. 60(8), pages 1965-1984, August.
  54. Christine L. Exley & Stephen J. Terry, 2015. "Wage Elasticities in Working and Volunteering: The Role of Reference Points in a Laboratory Study," Harvard Business School Working Papers 16-062, Harvard Business School, revised Jun 2017.
  55. Panle Jia Barwick & Parag A. Pathak & Maisy Wong, 2017. "Conflicts of Interest and Steering in Residential Brokerage," American Economic Journal: Applied Economics, American Economic Association, vol. 9(3), pages 191-222, July.
  56. Rui de Figueiredo & Evan Rawley & Orie Shelef, 2014. "Bad Bets: Excessive Risk Taking, Convex Incentives, and Performance," Discussion Papers 13-002, Stanford Institute for Economic Policy Research.
  57. Alan Benson & Danielle Li & Kelly Shue, 2019. "Promotions and the Peter Principle," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 134(4), pages 2085-2134.
  58. Nicola Lacetera & Mario Macis & Robert Slonim, 2014. "Rewarding Volunteers: A Field Experiment," Management Science, INFORMS, vol. 60(5), pages 1107-1129, May.
  59. Heinz, Matthias & Khashabi, Pooyan & Zubanov, Nick & Kretschmer, Tobias & Friebel, Guido, 2017. "Heterogeneous Effects of Performance Pay with Market Competition: Evidence from a Randomized Field Experiment," CEPR Discussion Papers 12474, C.E.P.R. Discussion Papers.
  60. Burbano, Vanessa C. & Ostler, James, 2021. "Differences in consumer-benefiting misconduct by nonprofit, for-profit, and public organizations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 166(C), pages 117-136.
  61. Smulowitz, Stephen J. & Almandoz, Juan, 2021. "Predicting employee wrongdoing: The complementary effect of CEO option pay and the pay gap," Organizational Behavior and Human Decision Processes, Elsevier, vol. 162(C), pages 123-135.
  62. Michael Housman & Dylan Minor, 2015. "Toxic Workers," Harvard Business School Working Papers 16-057, Harvard Business School, revised Nov 2015.
  63. Barron, Daniel & Georgiadis, George & Swinkels, Jeroen M., 2020. "Optimal contracts with a risk-taking agent," Theoretical Economics, Econometric Society, vol. 15(2), May.
  64. Kathrin Manthei & Dirk Sliwka, 2019. "Multitasking and Subjective Performance Evaluations: Theory and Evidence from a Field Experiment in a Bank," Management Science, INFORMS, vol. 65(12), pages 5861-5883, December.
  65. Matthias Efing & Harald Hau & Patrick Kampkötter & Johannes Steinbrecher, 2015. "The Dose Makes the Poison – an Analysis of the Influence of Bonus Payments on Profitability and Risk-Taking by Banks," ifo Schnelldienst, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 68(03), pages 23-31, February.
  66. Hunt Allcott & Richard Sweeney, 2014. "The Role of Sales Agents in Information Disclosure: Evidence from a Field Experiment," NBER Working Papers 20048, National Bureau of Economic Research, Inc.
  67. David C. Chan, Jr., 2015. "The Efficiency of Slacking Off: Evidence from the Emergency Department," NBER Working Papers 21002, National Bureau of Economic Research, Inc.
  68. Jay Dixon & Bryan Hong & Lynn Wu, 2021. "The Robot Revolution: Managerial and Employment Consequences for Firms," Management Science, INFORMS, vol. 67(9), pages 5586-5605, September.
  69. Eric J. Allen & Patricia M. Dechow & Devin G. Pope & George Wu, 2017. "Reference-Dependent Preferences: Evidence from Marathon Runners," Management Science, INFORMS, vol. 63(6), pages 1657-1672, June.
  70. Kuhn, Peter J. & Yu, Lizi, 2021. "Kinks as Goals: Accelerating Commissions and the Performance of Sales Teams," IZA Discussion Papers 14115, Institute of Labor Economics (IZA).
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