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User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications

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  1. Purim Srisawat & Wuyi Zhang & Kassara Sukpatch & Wachira Wichitphongsa, 2023. "Tourist Behavior and Sustainable Tourism Policy Planning in the COVID-19 Era: Insights from Thailand," Sustainability, MDPI, vol. 15(7), pages 1-21, March.
  2. Md. Minhajul Islam KHAN & Dr. Md. HADIUZZAMAN & Tanmay DAS & Fahmida RAHMAN & Tahmida Hossain SHIMU, 2018. "A Structural Equation Approach In Modeling Perceived Service Quality Of Passenger Ferry," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 10(1), pages 42-63, March.
  3. Kar, Manaswinee & Sadhukhan, Shubhajit & Parida, Manoranjan, 2022. "Assessing commuters’ perceptions towards improvement of intermediate public transport as access modes to metro stations," Transport Policy, Elsevier, vol. 129(C), pages 140-155.
  4. Mu, Rui & Jong, Martin de, 2012. "Establishing the conditions for effective transit-oriented development in China: the case of Dalian," Journal of Transport Geography, Elsevier, vol. 24(C), pages 234-249.
  5. Carolina Silva Costa & Cira Souza Pitombo & Felipe Lobo Umbelino de Souza, 2022. "Travel Behavior before and during the COVID-19 Pandemic in Brazil: Mobility Changes and Transport Policies for a Sustainable Transportation System in the Post-Pandemic Period," Sustainability, MDPI, vol. 14(8), pages 1-25, April.
  6. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
  7. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
  8. Guillen, Marie Danielle & Ishida, Haruo & Okamoto, Naohisa, 2013. "Is the use of informal public transport modes in developing countries habitual? An empirical study in Davao City, Philippines," Transport Policy, Elsevier, vol. 26(C), pages 31-42.
  9. Tri Basuki Joewono & Ariel Matthew & Muhamad Rizki, 2021. "Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing," Sustainability, MDPI, vol. 13(22), pages 1-20, November.
  10. Cristian Domarchi & Juan Enrique Coeymans & Juan de Dios Ortúzar, 2019. "Shared taxis: modelling the choice of a paratransit mode in Santiago de Chile," Transportation, Springer, vol. 46(6), pages 2243-2268, December.
  11. Yu-Te Tu & Heng-Chi Chih, 2013. "An Empirical Study of Corporate Brand Image, Customer Perceived Value and Satisfaction on Loyalty in Shoe Industry," Journal of Economics and Behavioral Studies, AMH International, vol. 5(7), pages 469-483.
  12. Fu, Xuemei & Juan, Zhicai, 2017. "Exploring the psychosocial factors associated with public transportation usage and examining the “gendered” difference," Transportation Research Part A: Policy and Practice, Elsevier, vol. 103(C), pages 70-82.
  13. Medi YARMEN & Sik SUMAEDI, 2016. "Perceived Service Quality of Youth Public Transport Passengers," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 11(1), pages 99-111, March.
  14. Tiglao, Noriel Christopher C. & De Veyra, Janna M. & Tolentino, Niki Jon Y. & Tacderas, Mark Angelo Y., 2020. "The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach," Research in Transportation Economics, Elsevier, vol. 83(C).
  15. Xuemei Fu & Zhicai Juan, 2017. "Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory," Transportation, Springer, vol. 44(5), pages 1021-1042, September.
  16. Pawinee Iamtrakul & Sararad Chayphong & Pittipol Kantavat & Yoshitsugu Hayashi & Boonserm Kijsirikul & Yuji Iwahori, 2023. "Exploring the Spatial Effects of Built Environment on Quality of Life Related Transportation by Integrating GIS and Deep Learning Approaches," Sustainability, MDPI, vol. 15(3), pages 1-26, February.
  17. Mouwen, Arnoud, 2015. "Drivers of customer satisfaction with public transport services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 78(C), pages 1-20.
  18. Kunhikrishnan, Parthan & Srinivasan, Karthik K., 2018. "Investigating behavioral differences in the choice of distinct Intermediate Public Transport (IPT) modes for work trips in Chennai city," Transport Policy, Elsevier, vol. 61(C), pages 111-122.
  19. Sharma, Deepa & Pandit, Debapratim, 2021. "Determining the level of service measures to evaluate service quality of fixed-route shared motorized para-transit services," Transport Policy, Elsevier, vol. 100(C), pages 176-186.
  20. Claudia Burlando & Enrico Ivaldi & Alfonso Camporeale, 2016. "Un indicatore di qualit? percepita per il trasporto pubblico urbano: analisi delle macro-aree italiane," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2016(2), pages 267-282.
  21. Liou, James J.H. & Hsu, Chao-Che & Chen, Yun-Shen, 2014. "Improving transportation service quality based on information fusion," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 225-239.
  22. Mu-Chen Chen & Chia-Lin Hsu & Mu-Ming Chen, 2019. "How Transportation Service Quality Drives Public Attitude and Image of a Sustainable City: Satisfaction as A Mediator and Involvement as A Moderator," Sustainability, MDPI, vol. 11(23), pages 1-18, December.
  23. Rahman, Farzana & Das, Tanmay & Hadiuzzaman, Md & Hossain, Sanjana, 2016. "Perceived service quality of paratransit in developing countries: A structural equation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 93(C), pages 23-38.
  24. William Jen & Rungting Tu & Tim Lu, 2011. "Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers," Transportation, Springer, vol. 38(2), pages 321-342, March.
  25. Yi-Yuan Liu & Shun-Hsing Chen & Jia-Xuan Zhang, 2021. "Applying Importance–Satisfaction Model to Evaluate Customer Satisfaction: An Empirical Study of Foodpanda," Sustainability, MDPI, vol. 13(19), pages 1-18, October.
  26. Sobhani, Md. Golam & Imtiyaz, Md. Nafis & Azam, Md. Shafiul & Hossain, Moinul, 2020. "A framework for analyzing the competitiveness of unconventional modes of transportation in developing cities," Transportation Research Part A: Policy and Practice, Elsevier, vol. 137(C), pages 504-518.
  27. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
  28. Md. Nazmul Huda Naim & Mohammed Sarfaraz Gani Adnan & Ashraf Dewan & Khatun E. Zannat, 2022. "Assessing the performance of public transport services in a developing country: A case study using data envelopment analysis," Growth and Change, Wiley Blackwell, vol. 53(1), pages 377-409, March.
  29. Nguyen-Phuoc, Duy Quy & Vo, Nguyen S. & Su, Diep Ngoc & Nguyen, Vinh Hoang & Oviedo-Trespalacios, Oscar, 2021. "What makes passengers continue using and talking positively about ride-hailing services? The role of the booking app and post-booking service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 150(C), pages 367-384.
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